Parts Counterperson

Inside Parts Sales Representative

The Inside Parts Sales Representative is responsible for driving parts sales and supporting customer uptime by delivering accurate, timely, and professional service to both internal and external customers. This role owns the full transaction process, from identifying the correct part and confirming availability, to invoicing, payment collection, and managing returns, cores, and warranty claims.

Success in this role requires a strong sense of urgency, attention to detail, and the ability to operate in a fast-paced environment where accuracy and responsiveness directly impact revenue, customer satisfaction, and operational efficiency.

Responsibilities:

• Serve as the primary point of contact for customers at the counter and over the phone, delivering timely, accurate, and professional service
• Identify correct parts using electronic catalogs and business systems, ensuring accuracy, and minimizing errors or returns
• Provide pricing, availability, and sourcing options, including in-stock, inter-branch, and emergency orders
• Drive parts sales by proactively recommending related items, alternatives, and solutions to meet customer needs
• Process invoices and collect payment accurately and efficiently
• Manage returns, cores, and warranty claims in accordance with company and vendor requirements, ensuring proper documentation and recovery of credits
• Maintain organized and accurate inventory through proper binning, stocking, and housekeeping standards
• Support parts inventory control by identifying discrepancies, shortages, and slow-moving or obsolete parts
• Maintain a clean, organized, and customer-ready counter and retail display area
• Participate in ongoing training to build product knowledge and stay current on supplier offerings
• Support promotional efforts and customer outreach to drive parts sales and customer retention
• Represent the company in a professional and customer-focused manner at all times

Minimum Qualifications:

• 18 years of age
• High school diploma or GED

Preferred Qualifications:

• 2 to 3 years of customer-facing sales experience, preferably in a dealership or heavy-duty parts environment
• Experience with dealership management systems (Karmak, CDK, Procede)
• Strong working knowledge of heavy-duty truck parts and components
• Ability to work independently in a fast-paced environment
• Strong communication, organization, and problem-solving skills

Mental Capability Requirements:

• Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
• Reasoning & Decision Making: Ability to make decisions with moderate impact on immediate work unit.
• Communication: Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
• Mathematics: Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit for long periods of time. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.

Common Expectations of Performance for all Employees:

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others:

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it's due.

Company Loyal Policies and Work Ethic:

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company's Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer:

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that value a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.