Health Information Representative

Company Information

At Community Hospice & Health Services and its affiliates, Community Hospice & Health Services Foundation, and CHI Management, Inc. (herein referred to collectively as "CHHS") you will find a family-based and compassionate work environment. Our goal is to provide a wonderful work experience that allows our employees to thrive by feeling engaged and fulfilled each day. CHHS is the largest and oldest nonprofit hospice, palliative care, and support services provider in the Central Valley.

We are proud to indicate that CHHS has been supporting and providing compassionate and quality services to our community since 1979. Our mission is to embrace individuals and families facing life-changing journeys, enhancing quality of life for all. CHHS is accredited by Community Health Accredited Program (CHAP).


REPORTS TO : Health Information Representative under the direction of the Health Information Representative Supervisor.


SUMMARY : The Health Information Representative (HIR) is responsible for supporting the organizations documentation quality and compliance requirements, and maintaining the Electronic Medical Records (EMR) as well as the document management system on a timely basis.


RESPONSIBILITIES :

• Performs department process below.
  • Review and monitor patient EMR documentation for accuracy and thoroughness following the requirements of the Medicare Administration Contractor (MAC).
  • Reviews 'active' and 'discharged' patient documentation daily.
    • Identifies abnormal documentation and reports to the HIR Supervisor
    • Assures that all physicians signatures are present on orders, certifications and recertifications.
    • Facilitates provider signatures when necessary, by presenting forms requiring signature to provider.
• Scans and imports all hard copy patient medical information into the patients EMR in a timely manner.
• Requests patient care documents from doctor's offices, hospitals, and other healthcare partners.
• Acts as a liaison to community providers needing to sign patient care documents.
• Provides patient care records once properly requested according to the Health Information Portability and Accountability Act (HIPAA) and CHI policies and procedures. Obtains approval of collected records by the Quality and Compliance Manager/designee prior to releasing
• Attendance at meetings and in-services as requested by the Quality and Compliance Manager.
• Identifies errors easily and notifies the HIR Supervisor and/or Patient Care Manager (PCM) of any errors found.
• Kindly communicates and assists employees when needed by providing appropriate work knowledge and guidance regarding EMR documentation requirements.
• Ability to follow directions accurately and adhere to CHI policies.
• Maintain confidentiality and privacy policies at all times. Reports breaches per CHI policy.
• Observe all safety CHI standards, policies and procedures.
• Maintain a professional appearance of self and working area; exhibit appropriate behavior with co-workers, guests and clients: i.e., courteous, thoughtful and professional at all times.
• Comprehensive knowledge of computer software and EMR system.

SUCCESS FACTORS:

• Attention to detail.
• Ability to proof-read own work and provide ongoing quality improvement for assigned work.
• Understanding of the need for timeliness.
• Ability to maintain a high volume of work on consistent basis.
• Ability to identify abnormal documentation and processes and notify supervisor promptly.
• Team player who is able to change tasks quickly to support department goals.
• Supportive communication skills.
• Customer service oriented.

• High School Diploma or GED.
• One year of experience in healthcare billing or coding or Electronic Health records.
• Medical terminology and hospice experience are desired.
• Valid CA drivers license- comfortable with driving to other locations as needed.
• Good verbal and written communication
• Ability to type 35 WPM
• Experience with Microsoft Word and Outlook is highly preferred.

WORK ENVIRONMENT: This position works in an office environment using a computer and general office equipment.


WORK SCHEDULE: Position is non-exempt regular full-time required to work a regularly scheduled 40-hour workweek, with overtime as needed to meet the needs of the organization.