Front Desk Team Member

Front Desk Team Member: Tier 1 Job Description

Title: Front Desk Team Member: Tier 1

The Why:

Mesa Rim's vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Front Desk Team Members bring this to life by sharing their passion and guiding a remarkable experience for the Mesa Rim community.

The How:

As a Mesa Rim Front Desk Team Member, you love meeting new people, building connections, and being part of a dynamic community. You are passionate about climbing and enjoy talking about climbing with people of all psych and experience levels. You find value in making a positive impact by supporting others and thrive when working on a team.

The What:

Customer Experience Excellence: The Front Desk Team Member: Tier 1 is responsible for guiding and delivering remarkable experiences for the Mesa Rim community through in-person presence and communication.

• Check-in, greet, and orient community members
• Explain programs and packages to community members
• Sign up new members and explain member benefits
• Have a basic understanding and ability to sell all Pro Shop products
• Know all contents of the FD Team Member Operational Manual
• Demonstrate passion for education, learning about new climbing techniques and gear, and share this with the community

Safety and Education Excellence: The Front Desk Team Member: Tier 1 is responsible for educating community members about the inherent risks in climbing and supporting safe practices in Mesa Rim Climbing Centers.

• Execute climbing center safety checks & ensure the enforcement of Mesa Rim policy
• Explain and reinforce safety rules and regulations for all activities offered at Mesa Rim
• Respond to injuries and accidents in accordance with appropriate protocols
• Teach basic climbing instruction and skills in accordance with Mesa Rim policies
• Administer top rope belay & lead climbing certifications in accordance with Mesa Rim policies

Other duties and responsibilities as assigned

Hours vary and minimums may be required according to the needs of business operations at each location

Must-Haves:

• Must be at least 18 years of age
• Must have High School Diploma or equivalent
• Must be a compatible match with the Mesa Rim Climbing Center culture
• Must have ability to seek & accept, as well as give, critical feedback in a professional manner
• Must demonstrate a positive attitude and be a team player
• Must demonstrate a passion for climbing and have previous climbing experience
• Must have a drive to grow professionally
• Must demonstrate excellent communication skills and be customer-service oriented
• Must be able to teach a belay lesson
• Must be able to perform basic addition and subtraction

Nice-to-Haves:

• Previous customer service experience preferred
• Previous experience with yoga preferred
• Previous experience with fitness preferred
• Current First Aid & CPR Certification preferred

Get Stoked For Access To:

• Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts
• Access to professional development opportunities and an Employee Assistance Program
• A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, as well as a robust Paid Time Off package once employed full-time

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are frequently required to sit, walk, climb stairs, talk, see, hear, stoop, kneel, crouch and handle things. They will frequently work with a computer using repetitive motion. They occasionally may be required to perform light physical work, lifting/carrying up to 25 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to loud noise and airborne particles, and occasionally exposed to vibrations, and other hazards and dry conditions (non-weather).

Front Desk Team Member Tier 1 Pay Range: $16.25-$17.50 /hour

Mesa Rim Climbing Centers