Shift Leader

We are looking for Shift Leaders to join the Dunkin' team!

• Support a respectful, positive team environment
• Communicate shift priorities, goals, and results with the team
• Help train new team members and provide ongoing coaching
• Motivate and guide crew members to perform at their best

• Create and maintain a guest-first culture
• Resolve guest issues quickly and professionally
• Ensure brand standards, systems, and procedures are followed
• Maintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practices

• Support sales goals and help drive results
• Execute operational standards and promotional initiatives
• Manage cash handling accurately during your shift
• Ensure products are prepared and served according to standards

• Previous restaurant, retail, or supervisory experience preferred
• Strong communication and leadership skills
• Basic math, writing, and computer skills
• At least 18 years of age (where applicable)
• High school diploma or equivalent preferred

• Exceeds guest expectations with urgency and care
• Seeks ways to improve the guest experience
• Resolves concerns using recommended guest recovery practices

• Sets and maintains high standards for self and others
• Consistently meets or exceeds goals
• Contributes to overall team performance

• Identifies issues and works to resolve them quickly
• Uses available information to make sound decisions
• Involves others when appropriate

• Builds strong, respectful relationships with team members
• Demonstrates honesty and follows through on commitments
• Leads by example and supports a positive team culture

• 8 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

• Tips

• Flexible schedule
• Employee discount
• Paid training