Help desk agent

Randstad is supporting a financial firm who is looking to hire tech savvy customer service professionals who have an interest in growing in the IT space. If you or anyone in your network could benefit from this opportunity, please consider applying today! NOTE: In order to be considered for this opportunity, you will be required to complete a data entry assessment. The passing score will require a minimum of 30 words per minute.


salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

Skills

• Call Center Support
• Help Desk
• IT
• Microsoft 365
• Communication
• Computer Skills
• Ticketing System
• ServiceNow
• Data Entry

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.