Summary This position is located in the Small Business Administration, Field Operations Center West - FOCW in Citrus Heights, CA; as a Field Operations Supervisor, assists in the management of the Field Operations Department and field delivery of the disaster loan program to homeowners, renters, businesses of all sizes, and private, non-profit organizations at disaster sites.
Learn more about this agency Duties Help
As a Field Operations Supervisor at theGS- 0301-13, some of your typical work assignments may include:
- Plan, manage, coordinate, and evaluate all aspects of disaster field operations.
- Coordinate and direct the establishment of teams of loss verifiers to conduct preliminary disaster assessments to assess the extent of disaster damages and economic losses and determine whether or not damage and monetary losses meet SBA' s minimum disaster declaration criteria.
- Continuously monitor various ongoing disaster operations and pending events and ensure the reallocation of personnel and other resources to meet changing needs and anticipated needs.
- Represent the Department at meetings and conferences with other SBA officials, officials of other agencies, including Federal, State and local governments, Congressional staff members, associations, business groups and the general public.
- Conduct post-operations analysis of recently completed disaster operations to determine successes and problem areas.
Supervisory duties may include, but are not limited to:
- Participate in the selection of new employees.
- Prepare and deliver quarterly and annual performance appraisals to subordinate supervisors and serves as first-level reviewer for employees in department.
- Hear and resolve complaints from employees.
- Recommend disciplinary actions as necessary.
Requirements Help
Conditions of employment - You must be a U.S. Citizen
- You must successfully complete a background investigation.
- You may be required to serve a one year supervisory probationary period.
- You must be able to obtain and maintain a Government travel credit card.
- If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.
- Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
Qualifications GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector:
- Communicating orally, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan-making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND
- Communicating in writing the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan-making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND
- Assessing a disaster, emergency, or loan-making organization/program to identify and utilize a variety of resources and skills required to accomplish the mission; AND
- Leading or overseeing teams or projects to achieve organizational goals; AND
- Preparing presentations, correspondence, reports and/or other documents to support the goals of an organization.
These qualifications must be clearly referenced in your resume. If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.
Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site:
Miscellaneous Administration and Program Series 0301
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Generally, time in
Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above.
All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/28/2026. Education There is no education substitution for this grade level. Additional information This is a non-bargaining unit position.
This is not a (drug) testing designated position (TDP).
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments
Career and InterAgency Career Transition Assistance Programs: Are programs that applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.
Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only).
Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency).
You are eligible for CTAP/ICTAP if:
1. You are a current federal employee who meets the definition of a "surplus" or "displaced" employee meaning you have received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF).
2. Your agency, or the agency to which you are applying, is accepting applications from within or outside of the permanent workforce.
3. The position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced.
4. You meet the qualifications and other requirements of the job for which you are applying. This includes being rated as well-qualified for the position (score of 85 or better based on your responses to the competencies and associated questions listed within the assessment)..
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
