Client Services Analyst

Epsilon Client Services And Marketing Operations Entry-Level Role

Epsilon powers connected marketing by unlocking the full potential of data and identity. With your background in delivering excellent customer service, you'll play a key role in supporting our clients and sales team by managing multiple projects and deliverables with care, accuracy, and a positive attitude. In this entry-level role, you'll partner closely with Sales, internal delivery teams, and external client stakeholders to help turn campaign goals into audience solutions our clients use to achieve results. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and is excited to build a career in client services and marketing operations. You'll receive training and support as you learn our systems, processes, and best practices—while bringing a strong customer-first mindset and attention to detail to everything you do.

Responsibilities include building foundational skills that support long-term career growth within Client Services and Marketing Operations, developing a growth mindset by learning new tools, processes, and ways of working, owning and executing promotional programs from kickoff through delivery, ensuring timelines and quality standards are met, gathering and clarifying campaign requirements by partnering with Sales and internal teams to understand objectives and delivery needs, delivering accurate, on-time audience data and campaign assets using established verification methods (full training provided), managing and maintaining campaign documentation, ensuring orders, specifications, and materials are organized and up to date, proactively coordinating with internal teams to review forecasts, orders, documentation, and work in progress, and building knowledge of data-driven marketing, internal systems, and evolving industry trends.

Qualifications include experience in a customer-facing or service-oriented role (such as restaurants, hospitality, call centers, retail, or customer support), strong attention to detail and a track record of delivering accurate work under deadlines, ability to manage multiple tasks or projects at once in a fast-paced environment, comfort working with standard computer applications such as Microsoft Office or Google Workspace (Docs, Sheets, Excel), clear communication skills and confidence working with internal teams and external partners, a customer-first mindset with strong relationship-building skills, and being organized, proactive, and adaptable when priorities shift. Curiosity and problem-solving instincts, with a willingness to learn new systems and processes are also important.

This role offers hands-on experience, mentorship, and room to grow. Epsilon is a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $49,300.00 - USD $91,500.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.