Guest Experience Team Member

Guest Experience Team Member

The Florida Panthers Guest Experience Department is looking for dedicated, personable, and attentive individuals willing to provide a world-class championship experience for all guests. Each position is vital to our operation, and we are looking for committed, proactive, customer service-oriented candidates to fill these roles. Our Guest Experience team members play a pivotal role in creating the best experience for our guests from the moment they enter the arena until the moment they depart.

Greet and welcome guests as they enter Amerant Bank Arena and War Memorial Auditorium

Provide excellent customer service to enhance the guest experience

Proactively assist guests with any questions or concerns they may have

Understand and enforce all venue policies and procedures

Assume ownership in resolving guest challenges within the venue, including duplicate ticket issues, inappropriate guest behavior, and prohibited items

Exhibit strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees

Maintain a fun, customer service-oriented attitude and professional appearance at all times

Provide guests with accurate directions to seating areas, concession stands, restrooms, and other venue locations

Report all incidents to the Supervisor or Management, including injuries or health-related issues, lost or damaged property, and alcohol-related incidents

Manages customer situations effectively; responds promptly to guest needs and requests for service and assistance

Treats coworkers and guests with respect; works with integrity to uphold the values of the organization

Identifies and resolves problems, developing alternative solutions; works well in group problem-solving situations using reason and sound judgment

Adheres to scheduling expectations to ensure adequate staffing, positive team morale, and consistent productivity standards

Must be 16 years of age or older

Upbeat, friendly, fan service-oriented attitude with a genuine desire to help people

At least 6 months of customer service experience preferred

Excellent verbal communication and interpersonal skills

Basic knowledge of technology including ticket scanners, tablets, and time clocks

Ability to work effectively within a team

Must follow dress code and maintain a clean, presentable appearance at all times

Must be available to work at least 70% of scheduled events per month

This position works in an arena and auditorium where the noise level is generally high, crowd traffic is heavy, and temperatures are variable often cold. Lights are bright or dark with occasional exposure to pyrotechnics.

Ability to stand for long periods of time as well as walking and climbing stairs

Ability to lift and/or move items up to 30 pounds