Lab Support Principal Engineer

Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.

Some product builders follow the rules. Ours rewrite them.

Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.

We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.

If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.

Join us and help build the future of enterprise technology, to do the best work of your career and make a profound social impact as a Lab Support Principal Engineer on our Lab Support Engineering team in Hopkinton, Massachusetts .

Lab Support Principal Engineer

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.

What you’ll achieve

As a Lab Support Principal Engineer , you will lead complex builds and troubleshoot systemic issues across compute, storage, and networking. You will analyze metrics to identify improvements and increase capacity and quality of experience. You will partner with stakeholders to implement changes safely and efficiently.

You will

• Manage and maintain network lab infrastructure, including racks, power, cabling, servers, storage, and network equipment
• Provision, configure, monitor, and troubleshoot Layer 2/3 networking, VLANs, routing, security policies, and connectivity issues
• Support engineering teams by building test environments, managing lab resources and access, and resolving incidents within SLAs
• Drive operational efficiency through automation, monitoring, reporting, process standardization, and infrastructure management tools
• Maintain accurate documentation, asset inventories, compliance records, and support audits, capacity planning, and operational reviews

Take the first step towards your dream career

Essential Requirements

• 8+ years of related experience in network operations, lab management, or data center environments
• Strong knowledge of: TCP/IP, DNS, DHCP, VLANs, VPNs, Ethernet switching and IP routing, Network troubleshooting tools and methodologies, Linux and Windows server administration
• Experience with enterprise networking vendors such as Cisco, Juniper, Arista, Dell, or HPE
• Hands-on experience with network monitoring and management tools

Desirable Requirements

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field, or equivalent experience
• Certifications such as CompTIA Server+, Network+, Linux+, ITIL Foundation, or vendor credentials (e.g., Dell/HP/Cisco)