Dental Office Manager

Operations Leader

Reports to: Director of Market Operations (DMO) / Regional Manager (RM)

FLSA Status: Exempt (Salary)

Department: Operations

Employment Status: At-Will

Incentive: Eligibility Eligible

Job Summary

The Operations Leader (OL) has the skills, responsibilities, tasks and expectations to effectively run a financially viable Marquee Dental Partners office. The operations leader, under the direction of the DMO/RM effectively and independently runs the 4 walls operations of the dental practice.

Working under the Direction of the DMO/RM, the tasks and responsibilities of an Operations Leader include but are not limited to:

• Identify, onboard, train, develop and maintain office level talent
• Drive YOY revenue and profit (Facility Contribution) growth
• Oversee financial results of the practice
• Conduct daily morning huddles and monthly staff meetings to seize opportunities to foster communication; provide company and practice updates; share information; teach; and run a profitable, Marquee Dental partners practice
• Be a champion of the Marquee Dental Partners Mission, Vision, and Values
• Ensure that ALL patients have extraordinary experience in a Marquee office
• Partner with DMO and HR to develop corrective action/performance improvement plans for staff to ensure behaviors, attitudes, job expectations and performance standards are being met and exceeded. Conduct disciplinary actions according to Marquee Dental Partners Progressive Discipline protocols (defined and approved by HR). Consult with DMO and HR prior to delivering any corrective action/warning documents to employees.
• Ensure that staff is trained timely and is knowledgeable about current processes, policies and the completion of job responsibilities.
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
• Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
• Manage ALL nonclinical team members in office and ALL areas/departments of the office
• Meet the business responsibilities and key performance metrics for successfully managing a practice; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; and, responsible for the practice passing all financial audits.
• Exhibit outstanding customer service with patient as a priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
• Lead staff by example to ensure that Marquee's expectations are met, striving for staff members' personal job satisfaction and fulfilled expectations
• Conduct and deliver annual performance evaluations.
• Handle all facilities issues, repairs and office appearance.
• Properly manage costs and expenses in a fiscally responsible manner
• Be supportive of company policies and procedures; ensure that they are being followed in the practice and that desired results are attained.
• Ensure that the practice complies with state and federal employment laws and any regulatory requirements as appropriate.
• Continually build and nurture a positive working relationship with the doctor(s) allowing doctor(s) to address any concerns; anticipate/facilitate doctor needs; and be responsible for meeting doctor's income expectations.
• Ensure bank deposits and petty cash are safe and uncompromised.
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process insurance claims to ensure patient benefits are maximized
• Provide feedback to DMO with recommendations to improve business operations
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent
• Three or more years of related work experience in operational management

Desirable

• Associate's Degree / Bachelor's degree
• Five or more years of experience leading a team, coaching, and with some P&L oversight/experience

Certifications

• None

Knowledge/Skills/Abilities

• Competitive, energetic, results-driven
• Self-starter, Independent worker/thinker
• Goal achiever
• Effective Team Builder
• Servant Leader
• High EQ
• Customer Service Focused
• High Financial Acumen
• Tech savvy, computer proficient
• Influencer of ideas and thought
• Attention to detail
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback
• Can interpret data to make business decisions
• Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)
• Can speak publicly
• Ability to train to various learning styles
• Can complete tasks in a timely manner