IT Operations & Infrastructure Engineer

Position Summary

10 Federal is a vertically integrated self-storage company operating 135 properties. Over the past year, the company has shifted from buying third-party software to building platforms in-house, creating a need for someone to own the IT operations and infrastructure layer underneath that work. This is a broad, hands-on role for a company of under 100 people with an outsized technology footprint — the person in this role will own end-user IT, corporate network infrastructure, identity and security administration, and Azure platform operations end-to-end, working closely with the engineering team building the company's in-house platforms.

Key Responsibilities

End-User IT & Device Management

• Own the day-to-day IT experience for the whole company, including onboarding and offboarding, laptop provisioning, and device lifecycle management
• Manage devices through Microsoft Intune, including compliance policies, application deployment, and patching
• Provide front-line IT support and build automation/self-service tools to reduce recurring support demand over time

Network & Physical Infrastructure

• Own the corporate network at the Raleigh office, including SonicWall firewalls, HP Aruba switching, wireless, VPN, and remote access
• Serve as the escalation point for connectivity issues across the facility portfolio, where site-level networking supports gate systems, cameras, kiosks, and other on-site technology

Identity, Security & Compliance

• Own identity and access management across the Microsoft estate, including Entra ID, conditional access, and multi-factor authentication
• Design and maintain a security group and permissioning model that reflects the company's actual organizational structure
• Administer SharePoint, including site architecture and permissions
• Use Microsoft Purview for data governance, retention, and compliance posture
• Own the joiner-mover-leaver process end to end, ensuring access is granted and revoked correctly and predictably
• Serve as the internal tactical counterpart to the company's third-party cybersecurity partner — tuning configurations and rules, administering security tooling layered on the Microsoft environment, and executing remediation

Azure Platform Operations

• Set and enforce standards for resource group structure, naming conventions, tagging, and role-based access across the company's Azure environment
• Define the repeatable pattern for provisioning and decommissioning development, staging, and production environments
• Own the deployment path so changes are tested in development before reaching production
• Set the model for managed identities, service accounts, secrets, and platform-level security
• Monitor Azure subscription cost and identify opportunities to optimize spend
• Codify and automate infrastructure processes wherever possible

Backup, Disaster Recovery & Incident Response

• Own the company's backup strategy for the systems and platforms under this role's ownership
• Own the technology disaster recovery (DR) plan, including documented recovery procedures and periodic testing
• Contribute technology input to the company-wide business continuity plan; the plan itself is owned by leaders across the business, with the DR plan serving as Technology's component of it
• Triage and resolve technology incidents, escalating per the organization's incident response plan; this role handles the technical side of incident response and does not own the organizational plan

AI & Automation

• Identify recurring tickets, manual provisioning steps, or compliance reviews that can be automated or handled by an AI agent
• Actively evaluate and adopt AI tooling to improve efficiency across IT operations

Qualifications & Skills

Required

• At least 3 years of professional IT experience (5 years preferred), with demonstrated hands-on ownership of systems rather than ticket-queue work alone
• Strong working knowledge of the Microsoft ecosystem: Entra ID, Intune, Microsoft 365, and SharePoint administration
• Practical Azure experience across resource management, role-based access, and cost management
• Comfort with networking fundamentals and physical network hardware
• Demonstrated experience building structured systems or processes out of unstructured ones
• No degree or certification is required; candidates are evaluated on demonstrated ability

Preferred

• Experience with Microsoft Purview or other compliance tooling
• Infrastructure as code experience (Bicep, Terraform, or similar)
• Scripting experience in PowerShell or Python
• Experience working in a small or fast-moving organization
• Relevant degree or industry certifications are welcome but not required

Performance Expectations

Success in this role will be defined through a 90-day plan established with the hiring manager.

Physical Requirements & Work Environment

• Standard office environment; extended periods of computer use
• No travel is required for this role
• Occasional work in the network closet or similar physical infrastructure spaces
• Occasionally required to lift/move IT equipment up to 25 lbs
• May require occasional on-call availability for critical system issues

About 10 Federal

10 Federal is a fully integrated real estate firm and the nation's leading high-tech self-storage operator. With a portfolio of 130+ properties across 17 states and millions of rentable square feet, we specialize in fully automated facilities that redefine the storage experience. Driven by innovation, we leverage advanced technology, automation, and data-centric decision-making to streamline operations, enhance customer convenience, and maximize investor returns.

Benefits

10 Federal offers a competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and paid holidays. Full details are available in the Employee Benefits Guide.

Equal Employment Opportunity Statement

10 Federal is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.