Assistant Hotel General Manager -Home2 Suites

Assistant Hotel General Manager

At High Hotels, hospitality isn't just what we do, it's who we are. For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey. It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiencesfor employees and guests alikearen't just expected, they're the standard. Are you ready To Spread Joy Through Hospitality? We are currently seeking an Assistant Hotel General Manager who will be responsible for all front desk operations and food and beverage operations in order to ensure that the highest quality standards are met for food, service, cleanliness, and marketing of all hotel operations. This key team member will share in the responsibility for all hotel operations and provide superior service and value to hotel guests at the Home2 Suites in York, PA. This is a full-time position scheduled for five days per week, typically between 8:00 AM and 5:00 PM. Candidates must have the flexibility to work every other weekend, with shifts ranging from 8:00 AM5:00 PM or 9:00 AM6:00 PM. *As needed, this role may also require coverage of alternative shifts, including 3:00 PM11:00 PM, 11:00 PM7:00 AM, or 5:00 AM12:00 PM.

The successful candidate will possess the following qualifications: High School Diploma or equivalent required; bachelor's degree in hospitality management, Hotel Management, Business Administration, or related field preferred. Minimum of 3 years of hotel operations experience required. Previous leadership or supervisory experience in a hotel environment required. Experience overseeing front desk, housekeeping, food & beverage, or overall hotel operations preferred. Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards. Proven ability to build relationships with guests, associates, vendors, and community partners. Strong organizational, problem-solving, communication, and time management skills. Experience with hotel property management systems (PMS) preferred. Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed. Food Handler Certification preferred. Bilingual English/Spanish is a plus. Valid driver's license required.

General Description of Essential Job Functions and Responsibilities: Assists in the selection, training and development of all front desk personnel, breakfast host/hostess and security/night audit positions. Assists the General Manager in ensuring the fair and ethical treatment of all co-workers and the maintenance of high morale and low turnover in all departments of the hotel. Handles all normal tasks associated with those of a Front Desk co-worker regarding check-ins, checkout procedures, reservations, guest folio inquiries, and problem resolution. Presents a helpful, courteous, friendly image to guests and makes an effort to speak to every guest by name. Responsible for the inventory control, replenishment, physical appearance, and ordering of food product for 'The Market' at Marriott properties and the 'Suite Shops' at Hilton properties. Maximizes room revenue and occupancy levels through suggestive selling. Utilizes computer equipment to analyze forecast, cost, and revenue reports and makes decisions based on that information to ensure profit maximization. Accurately handles Company or Brand marketing programs and properly presents the programs to the guests with a special focus on the Brand loyalty programs and incentives. Responsible to ensure Front Desk is fully staffed at all times, through assignment of co-workers or self to provide coverage. Ensures through monthly inventory count that adequate equipment and office supply resources are maintained to maximize co-worker performance and customer service levels. Ensures that all monies due High Hotels are received on a timely basis. Handles all departmental accounting of monies, receipts, guest accounts and other forms of credit in accordance with all High Hotels accounts receivable policies and procedures. Maintains a clean, pleasant and professional image to the guest. Represents the Hotel as the manager on duty during those hours that the General Manager is not on Property or otherwise not capable of doing so. Assists in documenting and maintaining records for periodic appraisal of all front desk, breakfast/pantry and night audit/security personnel. Assists in monitoring and enforcing all Company and brand policies, procedures, rules and regulations affecting all hotel activities to ensure the safety and security of all guests, co-workers and hotel assets. This includes those associated with the hotel's security and emergency practices. Provides assistance to other co-workers to contribute to the smooth operation of the front desk and other departments as needed; specifically, coffee bar cleans up, assisting hostess, typing, filing, faxing and copying. Ensures attendance complies with the standards, including the ability to work a varied schedule as required. Assists General Manager in reviewing work schedules required to meet the business needs of the hotel and monitoring and enforcing attendance policies. Complies with Company and Hotel rules and regulations for the safe and efficient operation of hotel facilities. Mentors and trains new and current co-workers at the front desk. Assists the GM in establishing plans for continuous improvement of the front desk guest satisfaction scores to ensure outstanding customer service. Supports High Hotels' efforts and actions related to sustainability, ensuring implementation and compliance within the front desk and breakfast/pantry areas. May coordinate Hilton Honors and 3rd booking parties posting and reconciliation. Ensures proper communication between shifts (logbook) as well as bank reconciliation at the end of the shift.

Working for The High Companies: At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago! You are eligible for Hilton or Marriott room discounts You are eligible to utilize our Health Coach and Registered Dietician Employee Assistance Program (EAP) with Aetna Resources for Living You are eligible to participate in the company's 401k retirement savings plan You are eligible to participate in Coworker Activity Committee (CAC) events You are eligible to nominate and to receive the Good Measure Award High Five Safety Shoe Reimbursement