Store Team Leader

Job Description

Job Description

Does your cat wear sunglasses? Does your dog have more sweaters than you? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood.

As a Store Team Leader, you’re pawsitively passionate about people and their pets. You will lead the store, develop your team, and drive results while delivering exceptional, neighborly service in a fun and engaging pet retail environment. From jumping on the floor to welcome a new puppy to analyzing store sales performance and inspiring your team to hit goals, you play a key role in creating a trusted, pet-centric destination in your community.

What You’ll Do

• Lead and develop your team by setting the example in customer service, sales, and operations
• Drive store performance including retail sales, services, and neighbor engagement
• Analyze results and implement plans to improve productivity and profitability
• Create and manage weekly schedules to maximize team efficiency and coverage
• Recruit, hire, onboard, and develop a fully staffed, high-performing team
• Coach team members through ongoing feedback, training, and development
• Maintain a clean, safe, and well-run store environment (animal care, safety, and operations)
• Ensure compliance with operational policies and procedures
• Build relationships within the community and support local events and partnerships
• Foster a fun, positive culture centered around pets, people, and teamwork

You May Be a Great Fit If You

• Are a hands-on leader who leads by example
• Have a passion for pets, people, and team development
• Are results-driven and motivated by goals and performance
• Thrive in a fast-paced, customer-focused retail environment
• Enjoy building relationships with both your team and the local community

Requirements and Responsibilities

• 2+ years of retail leadership or store management experience
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
• Strong communication and leadership skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to operate store equipment (including forklift, where applicable)
• Ability to climb ladders, bend, kneel, and lift up to 65 lbs
• Ability to work a flexible schedule, including evenings and weekends
• Reliable transportation
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

What We Value

• Pet Safety and Care First
• Leadership and Accountability
• Team Development and Support
• Strong Customer Focus
• Community Engagement