Collections Manager

Ready to lead a high-performing team and make a direct impact on results? This is an opportunity to take ownership of a collections department, drive performance, and build a strong, accountable team. Auto Acceptance is seeking an experienced Collections Manager who thrives in a fast-paced environment and is passionate about leadership, compliance, and delivering results.

If you're a strong operator who knows how to balance performance with customer experience, this is your chance to step into a high-impact leadership role.

Why Work for Auto Acceptance?

• Lead a critical department with direct impact on company performance
• Work in a fast-moving environment where your decisions matter
• Opportunity to build and develop a team
• Stable organization with strong operational structure
• Hybrid schedule providing flexibility and work life balance

Collections Manager Job Responsibilities

• Leadership & Department Oversight
• Manage and drive the overall performance of the Collections Department
• Monitor, audit, and evaluate collection activity across all accounts
• Lead team meetings and establish clear goals and expectations
• Provide coaching, feedback, and performance management for collectors
• Assist in hiring, onboarding, and developing team members
• Collections & Account Management
• Conduct collection calls and assist customers with payment arrangements
• Review accounts and assess collection effectiveness and call quality
• Analyze daily reports and performance metrics
• Handle escalated customer concerns and complex account issues
• Ensure compliance with FDCPA and all applicable regulations
• Operations & Administrative Duties
• Perform skip tracing, residence, and employment verification
• Manage repossessions, including notices, agency coordination, and auctions
• Oversee payment processing and daily deposits
• Track GAP claims, warranty claims, and insurance follow ups
• Coordinate paid in full accounts and title releases
• Process refunds, vendor invoices, and support accounting functions
• Team & Collaboration
• Report delinquency trends and performance insights to leadership
• Support team members with difficult accounts and problem resolution
• Maintain accurate records and organized documentation
• Foster a positive, team-oriented work environment

Schedule: Monday - Friday Hybrid Position

Collections Manager Compensation & Benefits

Pay Range: $75,000 - $90,000 annually (based on experience and qualifications)

In addition to competitive pay, we offer:

• Employer-subsidized medical and Dental insurance
• Company Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• Voluntary benefits include Short and Long Term Disability, Critical Illness, Accident, Pet, and supplemental life insurance
• 401(k) with Company Match
• Paid Time Off that begins accruing from Day 1
• Employee discounts on vehicles, parts, and service

Collections Manager Qualifications

• 5+ years of collections experience (auto collections preferred)
• Previous supervisory or management experience strongly preferred
• Strong knowledge of collections regulations (FDCPA, right to cure states, etc.)
• Excellent leadership, communication, and problem-solving skills
• Ability to analyze data, manage priorities, and drive team performance
• Comfortable working across multiple systems and platforms
• High School Diploma or GED required (additional education a plus)
• Valid driver's license with acceptable driving record

Corporate Hiring Requirements: Must be 18 years or older, have a valid driver's license, a clean driving record, and be able to pass a background check and drug screening.

Ready to Take the Next Step?

If you're ready to lead, drive results, and make a meaningful impact, we want to hear from you.

Apply today and take the next step with Auto Acceptance.