Mortgage Loan Processor
Northpoint Mortgage, Inc.
Job Description
Job Description
Northpoint Mortgage, recognized as one of the Boston Globe’s 2025 Top Places to Work , is a growing New England–based mortgage lender seeking an experienced Mortgage Loan Processor to join our Operations team. This full-time opportunity is ideal for a highly motivated professional with strong Encompass experience and a customer-focused approach to loan processing.
The successful candidate will bring 3+ years of mortgage processing experience, demonstrate excellent communication skills, and work effectively with loan officers and clients in a fast-paced, collaborative environment. In addition to a positive and supportive workplace culture, Northpoint Mortgage offers competitive compensation, comprehensive benefits, and an excellent work-life balance. This position is based in the Westborough, MA area and offers the potential for a hybrid or primarily remote work arrangement.
Skills & Experience Required
- Minimum of 3 years of mortgage processing experience
- Proficiency with Encompass Loan Origination Software
- Experience with State Housing loan programs
- Non-QM loan experience a PLUS
- Strong verbal and written communication skills with a customer-service mindset
- Ability to prioritize tasks, manage deadlines, and see files through to completion
- Strong problem-solving and multitasking abilities
- Accountability for managing loan production and pipeline flow
- Solid understanding of mortgage fundamentals, including:
- Conventional, USDA, and VA loan programs
- Income calculations
- Running AUS and interpreting findings
- Reviewing guidelines and resolving complex loan scenarios
- High level of computer and software proficiency
Key Responsibilities
- Establish and maintain strong client relationships through consistent communication via phone, email, and text throughout the loan process
- Provide timely, knowledgeable responses to client inquiries while collaborating closely with internal Northpoint teams
- Set up and disclose new loan files; request, review, and clearly explain required documentation, including initial disclosures
- Proactively communicate loan status updates and address borrower questions or concerns
- Follow up on outstanding documentation and establish deadlines to ensure efficient and timely pipeline movement
Compensation is commensurate with experience.
Laurie Nelson , Business Development Manager, is available for confidential, immediate interviews. Phone: View phone number on us.fitly.work Email: View email address on us.fitly.work
Vacancy posted 15 days ago
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