Customer Experience Specialist

Responsibilities Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen Support partners and accounts with order management, sampling, marketing materials, and general account needs Collaborate with sales and marketing on growth opportunities, new account onboarding, and promotional initiatives Identify and surface recurring customer feedback or operational patterns that could inform product, marketing, or logistics decisions Maintain accurate documentation, order records, and reporting on a timely basis Represent BRG Skin with professionalism, discretion, and integrity in every interaction Qualifications 3+ years of customer service experience in luxury skincare, prestige beauty, or an adjacent field where brand and service standards are held to a high level Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications Familiarity with skincare ingredients, routines, or the aesthetic wellness space is a meaningful advantage Experience with CRM platforms and order management systems required Highly organized with the ability to manage competing priorities without sacrificing quality On-site position All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr SBT Global, Inc.