Gift Shop Supervisor

Job Description

Job Description

NorthStar Memorial Group is seeking a Gift Shop Supervisor to support daily operations at the historic Byodo-In Temple in Kaneohe Hawaii. This role ensures efficient store functionality, accurate cash handling, and effective merchandising and inventory practices. The supervisor serves as a key point of support to the Gift Shop Manager by maintaining operational standards across the gift shop, ticket booth, and other temple areas.

Responsibilities

• Deliver and model outstanding customer service, ensuring a positive and engaging shopping experience for all customers
• Address customer inquiries, concerns, and complaints in a professional and timely manner
• Maintain a welcoming and respectful environment for customers, staff, and vendors
• Operate and oversee the Point-of-sale (POS) system, ensuring accurate transactions and cash handling
• Open and/or close the store, including register reconciliation and daily balancing of sales
• Maintain store cleanliness, organization, and visual standards throughout each shift
• Support execution of store policies, procedures, and operational guidelines
• Receive, price, stock, and organize merchandise in accordance with company standards
• Monitor inventory levels, identify discrepancies, and report issues to management
• Assist with product ordering, shipment processing, and stock replenishment
• Create and maintain visually appealing displays to drive sales and enhance the customer experience
• Provide guidance and direction to team members during shifts to ensure efficient workflow and coverage
• Foster a collaborative, respectful, and team-oriented work environment
• Assist with tracking sales trends, basic reporting, and operational metrics
• Ensure accuracy in pricing, promotions, and product knowledge
• Other duties and responsibilities as assigned by Manager

Qualifications

• Strong customer service orientation and interpersonal skills
• Effective verbal communication and professionalism
• Attention to detail and organization skills
• Dependability, accountability, and integrity
• Basic math skills and analytical abilities
• Basic computer proficiency (POS systems, Microsoft Office preferred)
• Teamwork and adaptability in a fast-paced retail environment
• Ability to stand for extended periods & lift up to 40lbs
• Weekend availability and flexible scheduling

Compensation Range

• $21 - $22/hr.

Benefits

• On the Job Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.