Grants & Contracts Training and Compliance Administrator

Job Description

Job Description:\n\nPosition Title: Grants & Contracts Training and Compliance Administrator Department: Homeless Services Reports To: Director of Homeless Services Employment Status: Full-time FLSA Status: Exempt Salary: $75,000 - $85,000 POSITION SUMMARY The Grants & Contracts Training and Compliance Administrator is responsible for ensuring that Interfaith Works program staff understand, implement, and consistently meet contract, grant, regulatory, and funder requirements at the site level. This position focuses on translating contract requirements into practical staff training, on-site coaching, documentation standards, quality assurance practices, and service delivery expectations. The role serves as a bridge between grant and contract compliance, program operations, staff development, performance improvement, and service delivery quality. Working collaboratively with Program Directors, Program Managers, frontline staff, Finance, Development, HMIS, Human Resources, the Grants & Contracts Finance Administrator, and executive leadership, the Grants & Contracts Training and Compliance Administrator strengthens staff competency, improves program consistency, supports contract performance, and reduces organizational compliance risk. This position plays a critical role in ensuring that contractual obligations are not only understood at the leadership level, but embedded into daily practice across Interfaith Works programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Contract-Based Training and ImplementationReview government, foundation, and private grant and contract requirements to identify staff training needs, service delivery expectations, documentation standards, and compliance obligations. Translate complex contract and grant requirements into clear, practical, site-based training tools for program staff. Develop training plans for new and existing contracts to ensure staff understand funder expectations, program goals, documentation requirements, eligible services, client engagement standards, reporting obligations, and compliance risks. Partner with the Grants & Contracts Finance Administrator to ensure staff training aligns with approved contract language, performance measures, budgets, fiscal requirements, and compliance standards. Participate in grant and contract kick-off meetings to identify operational training needs before implementation begins. Develop contract-specific onboarding materials for new staff assigned to grant-funded programs. Ensure staff understand the connection between service delivery, documentation, outcomes, compliance, reimbursement, and funding sustainability. Support program leadership in operationalizing new or revised contract requirements at the site level. Staff Development and Capacity BuildingDesign and deliver on-site and virtual training for Program Directors, Program Managers, Case Managers, Program Support Staff, Behavioral Health Technicians, Housing Locators, Outreach Workers, and other program staff. Provide recurring staff development sessions focused on contract compliance, documentation quality, ethical service delivery, client engagement, trauma-informed care, housing-focused services, grievance procedures, confidentiality, mandated reporting, and funder expectations. Create standardized training guides, job aids, checklists, workflow documents, and quick-reference tools for staff. Support new employee onboarding by ensuring staff receive contract-specific training within their first 30 days of assignment. Provide refresher training when contract requirements change, compliance issues are identified, monitoring findings occur, or performance trends indicate additional support is needed. Maintain training attendance records and ensure required trainings are completed and documented. Partner with Human Resources to integrate required compliance and contract training into the broader organizational training calendar. Recommend additional training needs based on monitoring findings, audit results, staff feedback, performance data, documentation trends, and funder expectations. On-Site Coaching and Technical AssistanceConduct regular site visits to observe program operations, review documentation practices, assess staff understanding of contract requirements, and provide real-time coaching. Provide technical assistance to program staff on contract implementation, client documentation, service delivery expectations, file maintenance, grievance response, eligibility documentation, and compliance standards. Support Program Directors and Program Managers in building systems that help staff meet contractual requirements consistently. Identify gaps between contract expectations and actual site-level practice. Work with program leadership to correct inconsistencies before they result in compliance findings, performance concerns, reimbursement issues, or funder risk. Reinforce accountability while supporting staff learning, confidence, and competence. Serve as a resource to staff when contract expectations are unclear or difficult to operationalize. Provide findings and recommendations to Program Directors and executive leadership while supporting, not replacing, the supervisory authority of program leadership. Quality Assurance and Compliance SupportConduct routine quality assurance reviews of program documentation, client files, service notes, eligibility records, grievance records, training records, and other contract-required materials. Identify documentation deficiencies, service delivery inconsistencies, staff training needs, and compliance risks. Provide immediate feedback and corrective guidance to program staff and supervisors. Develop corrective action training plans when compliance issues, documentation concerns, or staff practice gaps are identified. Support programs in preparing for monitoring visits, audits, funder reviews, and internal quality assurance reviews. Participate in monitoring visits as appropriate to support staff and ensure required documentation is available, organized, and accurate. Track recurring compliance issues and recommend system-level improvements. Collaborate with the Grants & Contracts Finance Administrator on responses to monitoring findings, corrective action plans, reporting concerns, and funder compliance issues. Monitor whether corrective training and technical assistance result in improved documentation, stronger staff practice, and reduced compliance risk. Performance Improvement and Service Delivery AlignmentHelp program staff understand required outcomes, key performance indicators, contract deliverables, service delivery expectations, and documentation standards. Use performance data, HMIS trends, monitoring results, file review findings, and staff feedback to identify training needs. Work with Program Directors and Program Managers to improve service delivery practices tied to contract outcomes. Support programs in strengthening housing-focused case management, client engagement, documentation timeliness, service coordination, outcome tracking, and follow-up practices. Assist with implementation of corrective action plans related to performance, documentation, compliance, or service delivery concerns. Monitor whether training interventions result in improved staff practice and stronger contract performance. Recommend operational improvements to improve program consistency, service delivery quality, funder compliance, and contract outcomes. Escalate unresolved site-level compliance or performance concerns to program leadership and executive leadership as appropriate. Documentation, Data Quality, and HMIS Training SupportPartner with HMIS staff to ensure staff understand data entry expectations, required data elements, documentation standards, and data quality requirements. Train staff on the importance of timely, accurate, complete, and funder-compliant documentation. Support programs in correcting documentation and data quality issues identified through HMIS reports, file reviews, monitoring visits, or internal quality assurance reviews. Reinforce standards for case notes, service plans, housing plans, eligibility documentation, exits, referrals, grievances, client assistance documentation, and follow-up documentation. Help staff understand how documentation impacts contract compliance, reimbursement, reporting, outcomes, and organizational credibility. Partner with HMIS staff and the Grants & Contracts Finance Administrator to ensure site-level documentation practices support accurate funder reporting, while official HMIS reporting, funder submissions, and invoice-related data validation remain coordinated through the appropriate reporting lead. Cross-Department CollaborationCollaborate with the Grants & Contracts Finance Administrator to ensure contract requirements are accurately communicated to program teams. Work closely with Program Directors and Program Managers to schedule trainings, identify staff development needs, and implement corrective supports. Coordinate with Human Resources to ensure required trainings are included in onboarding and annual staff development plans. Partner with Development when new proposals require staff training, program implementation planning, service delivery commitments, or documentation expectations. Collaborate with Finance when staff training is needed related to allowable costs, documentation for expenses, client assistance, contract-specific spending requirements, or reimbursement standards. Partner with HMIS staff to address documentation and data quality concerns that require staff training or site-level coaching. Provide regular updates to executive leadership on training completion, site-level compliance risks, staff development needs, quality assurance trends, and corrective action progress. MINIMUM QUALIFICATIONSBachelor's degree required, preferably in Social Work, Human Services, Public Administration, Nonprofit Management, Education, Organizational Development, or a related field. Minimum of five years of experience in nonprofit program operations, government contract compliance, grants management, staff training, quality assurance, homeless services, housing services, behavioral health, or human services. Direct experience with government-funded programs strongly preferred, including HUD, Continuum of Care, ESG, Montgomery County contracts, SEPH, HMIS, state contracts, federal grants, or foundation-funded programs. Experience developing and delivering staff training required. Experience conducting file reviews, quality assurance checks, compliance reviews, program monitoring, or corrective action support preferred. Knowledge of homeless services, housing-first practices, trauma-informed care, case management standards, client documentation, grievance procedures, and performance outcomes preferred. Strong ability to translate complex contract and compliance requirements into clear operational guidance for frontline staff. Strong facilitation, coaching, communication, and relationship-building skills. Ability to hold staff accountable while maintaining a supportive and development-focused approach. Ability to identify risk, communicate concerns clearly, and recommend practical corrective action. RELATIONSHIP TO THE GRANTS & CONTRACTS FINANCE ADMINISTRATOR ROLE This position is distinct from the Grants & Contracts Finance Administrator role. The Grants & Contracts Finance Administrator is primarily responsible for grant administration, funder reporting, budget monitoring, invoicing coordination, financial compliance, dashboard development, fiscal documentation, and funding risk identification. The Grants & Contracts Training and Compliance Administrator is primarily responsible for staff training, staff development, on-site implementation, documentation practice, quality assurance, coaching, corrective training, and ensuring contract requirements are understood and followed at the program level. Together, the two roles strengthen Interfaith Works' grants and contracts infrastructure by connecting financial accountability, contract compliance, staff competency, service delivery quality, performance outcomes, and funder confidence. BENEFITS Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part-time status have access to an Employee Assistance Program (EAP) at no cost to them. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. TO APPLY Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to View email address on ziprecruiter.com. Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug-free workplace and comply with ADA regulations, as applicable.