Direct Care Specialist

Job Description

Job Description

The Kearney Center provides temporary emergency shelter and housing focused services to people experiencing homelessness, in a safe environment that promotes dignity and respect.

 

Position Type: Part Time
Hours per week: up to29
Supervisor: Direct Care Team Manager
FLSA: Non-Exempt

Position Summary : The Direct Care Specialist directly supports the mission of providing a safe emergency shelter environment that promotes dignity and respect. This position provides support to clients by keeping clients informed in understanding and following facility processes, and promotes a safe environment through trauma-informed care.

Position Responsibilities:

• Provide compassionate, client-centered customer service.
• Utilize trauma-informed care and de-escalation principles with clients in a busy, high-volume environment.
• Assist with meal service distribution and laundry services.
• Assist clients in understanding the processes and following the guidelines of the Kearney Center.
• Contribute to the care, safety, and cleanliness of the facility.
• Perform routine facility walk-abouts to be aware of activities throughout the building, ensuring client saftey and comfort.
• Utilize a collaborative process with team members and community partners to provide service linkages and support systems to effectively serve clients.
• Ensure timely and thorough documentation of incident reports and information flow between shift changes.
• Honor and maintain strict confidentiality in all areas: written, spoken and observed communication.
• Demonstrate knowledge of Kearney Center and community resources for which people experiencing homelessness qualify and connect clients with these services.
• Demonstrate understanding of the needs of people experiencing homelessness.
• Participate in monthly team meetings.
• Other duties as assigned.

Education and Experience:

• At least 1 year experience with crises intervention, medical assistance, teacher assistants, and/or homelessness services preferred
• High school diploma or equivalent

Skills and Qualifications:

• Strong verbal and interpersonal communication skills
• Excellent customer service skills and maintenance of confidentiality
• Strong professionalism and mission driven attitude
• Ability to uphold safety regulations
• Compassionate and open-minded
• Commitment to practicing the values of dignity and respect with clients, coworkers, and community partners
• Ability to remain focused and calm in dynamic, fast-paced environment
• Ability to work independently and utilize initiative
• Cooperative and flexible with people and systems
• Must uphold the The Kearney Center’s ethics and code of conduct at all times
• Demonstrated proficiency with computers and standard office equipment: Windows, MS Office, and email

Work Environment: Frequent standing and walking through indoor environment. Ability to utilize general office equipment. This position requires the working ability to carry 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Pay rate is based upon experience

 

CESC, Inc. is an EOE.

 

 

\nCompany Description

The Kearney Center is a 24-hour comprehensive emergency service center that serves as a point of entry into assistance by coordinating services and responding to immediate needs of individuals until appropriate permanent housing can be arranged. We opened in April 2015 as a one-stop-shop for individuals experiencing homelessness or economic hardship in the North Florida region. The Kearney Center provides overnight shelter and daytime services that connect clients with social service providers, case management, and housing-focused programs. The most basic needs (such as a warm shower, hot meal, and clean clothes) are provided alongside information and referrals to a variety of social service agencies in our community.

The Kearney Center provides space for state/federal/local governmental agencies, non-profits, and faith-based organizations to co-locate and provide wrap-around services to clients. It is our policy to help any individual regardless of race, ethnicity, age, gender, sexual orientation, religious

Company Description

The Kearney Center is a 24-hour comprehensive emergency service center that serves as a point of entry into assistance by coordinating services and responding to immediate needs of individuals until appropriate permanent housing can be arranged. We opened in April 2015 as a one-stop-shop for individuals experiencing homelessness or economic hardship in the North Florida region. The Kearney Center provides overnight shelter and daytime services that connect clients with social service providers, case management, and housing-focused programs. The most basic needs (such as a warm shower, hot meal, and clean clothes) are provided alongside information and referrals to a variety of social service agencies in our community.\r\n\r\nThe Kearney Center provides space for state/federal/local governmental agencies, non-profits, and faith-based organizations to co-locate and provide wrap-around services to clients. It is our policy to help any individual regardless of race, ethnicity, age, gender, sexual orientation, religious