Contract IT Support Engineer

This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are unable to consider C2C or H1B. 

This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments.

While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate "knock-in" for us, it is not required. What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates team.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

They a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

What You’ll Do  

• Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management. 
• Deliver in-person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy. 
• Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. 
• Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms. 
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. 
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. 
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability. 
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. 
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. 

What We’re Looking For  

• 2-3 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment. 
• Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required. 
• Strong knowledge of macOS and Apple hardware troubleshooting. 
• Experience with Google Workspace, Zoom, and cloud-based collaboration tools. 
• Hands-on experience supporting AV equipment and Zoom Room configurations. 
• Familiarity with Jamf or other Apple device management tools. 
• Impeccable customer service and communication skills—especially when working with senior leaders. 
• Strong organizational and prioritization abilities; able to work independently with minimal supervision. 
• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). 

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