Retail Sales Associate

Summary:

As a Sales Associate, you will be the face of Bath & Body Works — understanding our customers’ needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store and contribute to a positive, high-energy environment.

Responsibilities

Deliver exceptional in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.

Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

Drive rewards program enrollment and engagement on both the sales floor and at check-out.

Provide a friendly and efficient cash wrap experience, including ringing customer purchases at the cash register and keeping the cash wrap neat, clean, and stocked.

Support product replenishment activities and maintain brand standards to keep the store full and abundant.

Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.

All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.

Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

Maintain our values, policies, and procedures.

Qualifications

Thrives in a customer-first based retail environment.

Demonstrated sales and customer experience results in a fast-paced environment.

Effective communication skills, being open to feedback, and the ability to adapt quickly.

Ability to de-escalate store and customer situations effectively.

Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Core Competencies

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence