The Hope Meet and Greet

Job Description

Job Description

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns. Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.

Program/Department Description

The property management department acts as the managing agent for (1) buildings that Community Access (CA) owns or controls; (2) buildings for which CA has contracted to provide property management services; and (3) individual apartments in other buildings that are part of CA’s “scattered site” supportive housing programs.  The property management department is responsible for lease maintenance, rent collection, property financial reports and compliance with government regulations (such as Low-Income Housing Tax Credits, HOME, and Housing Trust Fund). 

Facilities management is an organizational function that ensures the comfort, functionality, and safety of the CA’s premises to create a conducive living and working environment for everyone. 

Position 1 Overview

Under the supervision of the Area Superintendent, the Maintenance Mechanic assists with maintaining agency apartments and facilities as needed and directed by the Area Superintendent. Assistance includes cleaning, disinfection, trash removal and other building maintenance tasks, as well as minor repair in the areas of masonry, carpentry, electrical, plumbing, painting and overall maintenance of residential building systems. 

Key Performance Indicators

All key performance indicators below are expected to be met fully.   

• Maintenance Work Orders:

• Life- threatening/emergency: 24 hours
• High priority: 5 days
• Medium priority: 14 days
• Low priority: 30 days
• Preventative: 30 days

• Apartment Turnovers:

• Studio: 7-12 days
• 1-bedroom: 8-13 days
• 2-bedroom: 9-14 days
• 3-bedroom: 10-15 days
• Additional services (deep clean, flooring, cabinetry):
  • +14 days for 1 service
  • +28 days for 2 services
  • +42 days for 3 services

• Facilities/Property Management Joint KPIs:

• Rent collection: 95%
• Vacancies: 5% or less
• Lease renewals: 100%
• Annual certification: 100%
• Semi-annual apartment inspections: 95% or greater

• Performance Evaluations:

• Excellent: 95% - 100%
• Good: 90% - 94%
• Needs improvement: 85% - 89%
• Poor: Below 85%

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Ability to prioritize and meet deadlines.
• Strong analytical ability.
• Excellent oral and written communication skills.
• Be creative and flexible.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Ability to work independently and as part of a team.

Position 2 Overview

The Property Management department acts as the managing agent for buildings that Community Access (CA) develops, owns or controls. The Property Management department is responsible for lease maintenance, rent collection, property financial reports and compliance with government regulations (such as Low-Income Housing Tax Credits, HOME, and Housing Trust Fund). The live-in Building Superintendent is responsible for providing a safe and adequate living/working environment for the residents and staff. This includes daily maintenance, repairs, and ensuring building code compliance with local, state, federal requirements, and agency policies and procedures. They also supervise the maintenance mechanic and contracted porters or maintenance worker staff.

Key Performance Indicators:

All key performance indicators below are expected to be met fully.   

Maintenance Work Orders:

• Life- threatening/emergency: 24 hours
• High priority: 5 days
• Medium priority:14 days
• Low priority:30 days
• Preventative:30 days

Apartment Turnovers:

• Studio: 7-12 days
• 1-bedroom: 8-13 days
• 2-bedroom: 9-14 days
• 3-bedroom: 10-15 days
• Additional services (deep clean, flooring, cabinetry):

• +14 days for 1 service
• +28 days for 2 services
• +42 days for 3 services

• Facilities/Property Management Joint KPIs:

• Rent collection: 95%
• Vacancies: 5% or less
• Lease renewals: 100%
• Annual certification: 100%
• Semi-annual apartment inspections: 95% or greater

Essential Job Functions:

Maintenance & Repairs

• Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and painting.
• Respond promptly to maintenance requests and emergency repairs.
• Conduct regular inspections of building systems and common areas.

Work Order Management:

• Review and prioritize incoming maintenance requests based on priority levels (life-threatening, urgent, routine).
• Utilize Yardi and Maintenance IQ track and manage vacancy turns, major capital repairs, workflows, and inspections.
• Assign work orders to in-house maintenance staff or external vendors using tracking tools.
• Monitor the status of open work orders, ensuring timely completion and follow-up.
• Assist with closing work orders, verifying task completion, and ensuring all necessary documentation is recorded.

Building Operations

• Oversee boiler, elevator, and other mechanical systems to ensure compliance with NYC codes.
• Maintain logs and records of inspections, repairs, and maintenance activities.
• Coordinate with licensed vendors for specialized repairs and inspections.

Cleaning & Sanitation

• Ensure cleanliness of common areas including lobbies, hallways, stairwells, and laundry rooms.
• Manage garbage and recycling removal in accordance with NYC sanitation regulations.
• Address pest control issues in collaboration with professional services.

Tenant Relations

• Interact respectfully and professionally with residents.
• Report tenant concerns or incidents to property management and social services staff.
• Support move-ins and move-outs, including unit preparation and walkthroughs .

Safety & Compliance

• Ensure building is following HPD, DOB, FDNY, and other regulatory agencies.
• Participate in fire drills, safety inspections, and emergency preparedness planning.
• Maintain secure access to buildings and monitor for unauthorized entry.

Vacancy and Unit Turnover Coordination:

• Report unit vacancies to the property manager.
• Schedule, complete, and submit move-out inspection reports within established KPI timeframes.
• Communicate delays in unit turns, including reasons such as lead times for supplies or the severity of the unit's condition.

Additional Essential Tasks:

• Conduct semi-annual apartment inspections.
• Alert supportive services program and property management staff regarding poor housekeeping skills, excessive collecting behavior, or severe damage to the unit beyond normal wear and tear, missing appliances and fire safety equipment, and refusal to provide access for inspections or repairs.
• Enter detailed information in Yardi regarding work orders related to violation repairs and/or failed HQS inspections.
• Communicate daily with the program director regarding building issues.
• Attend Building Superintendent meetings monthly.
• Work collaboratively with the work order coordinator for work order reporting and procurement activities.
• Collaborate with the Director of Operations regarding violations and vacancies.
• Perform other duties as assigned. 
• Timely completion of mandatory trainings, as required.
• Attend and participate in supervision, meetings and training sessions as required. 

Job Qualifications

• High school diploma or equivalent required.
• At least two (2) years of training or three (3) years of works experience in related trade.
• At least one (1) year of supervisory experience is preferred.
• Willing to support other buildings in case of emergencies.
• Willing to work overtime, when approved by Area Superintendent.
• Must have experience in one or more of the following fields: carpentry, electrical, plumbing, masonry, painting.
• Must have working knowledge of equipment installation and repair, including HVAC systems.
• Must be able to operate and maintain appropriate machines such as floor buffer, trash compactor, snow blowers, etc.
• Must be fingerprinted and cleared by the New York State Justice Center.
• Must be able to regularly lift and carry items which weigh up to 100 lbs.
• Must possess and maintain the following Certificates or achieve within 4 months of employment: Supervision of Fire Alarm Systems, S-95; Citywide Fire Guard for Impairment, F-01; Citywide Sprinkler Systems, S-12; and Citywide Standpipe Systems, S-13.

Bilingual candidates are encouraged to apply.

Interested candidates should apply on

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as

having a personal experience using mental health services.