IT Support Specialist

Pay Range: $27.00hr - $28.00hr Job Overview: The position entails receiving calls and correspondence from other state agencies and recording next steps and outcomes regarding complaints. The candidate must have strong data entry skills and be able to monitor reports in the complaint database. The role also includes conducting safety checks on reported allegations of abuse. Responsibilities: Independently navigate NIMRS, Concerts, and MHPD to complete both complaint and safety check duties. Independently navigate Verizon Virtual Contact Center to receive contacts for Customer Relations. Create, enter, modify, and update complaints into the NIMRS database. Monitor the complaint database for timely and quality complaint responses. Assist Field Office complaint staff with troubleshooting complaints in NIMRS. Assist providers with troubleshooting safety checks in NIMRS. Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD. Provide technical assistance to users regarding entering data for incidents and running reports from the NIMRS menu. Minimum staffing requirements, including licenses and certifications: There is no degree or certification requirement. Additional Requirements and Details: Background check requirements: May not be needed. Vaccination requirements: No vaccines required for work performed on-site. Required training: Training will be provided as needed. The maximum allowable hours per position for the term of any authorized user agreement resulting from this request are: 3,900 regular hours, 0 overtime hours, and 0 holiday hours. The maximum allowable hours are not guaranteed. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.