Sales Support Representative

ABOUT THE BRAND: Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Job Overview The Sales Operations Representative is responsible for assisting in all functions of Order Management including customer order entry, order changes, and order inquiries. The incumbent will work directly with Sales, Finance, and Operations to problem‑solve and coordinate internal and external customer needs related to order delivery and availability, as well as interpret and communicate sales and operations reports. This position will also work on special projects related to Order Management. Roles and Responsibilities Order Management Responsible for customer order entry, order changes, and order inquiries related to key accounts, special programs, close‑out, VIP, and internal orders. Enter standard and custom orders ensuring all business rules are followed. Understand current sales programs and enforce guidelines or seek approval for special requests. Maintain current product availability records and provide accurate information on stock status or estimated delivery. Assist with any special project as needed. For Custom and Stock Orders Create deliveries on orders and coordinate with the distribution center and Production to ensure priority orders or orders with special shipping requests are conducted. For Logo Orders Process customer logo orders and artwork. Manage all logo orders through the approved artwork process. Technical Competencies (Knowledge, Skills & Abilities) Work in a fast‑paced environment. Understand priority needs of the company and adjust when necessary or when directed. Demonstrate good verbal and written communication skills and relate to all levels of employees. Be self‑motivated and detail oriented. Knowledge of Microsoft Excel and Word. Read and interpret instructions, policy, procedures, program information, etc. Multi‑task and problem‑solve. Customer service experience. Knowledge of Callaway Golf’s full product line and its specifications. Education And Experience High School diploma, college degree, or relevant work experience preferred. Computer experience required; Excel and Word experience preferred. SAP experience helpful. Customer Service experience/background preferred. Physical Requirements / Work Environment (if applicable) Work is performed in a designated professional office workstation and environment. Extensive use of office equipment, including computer, calculator, copier, fax, and other business‑related machines and software. DE&I and EEOC Inclusion & Diversity: As a purpose‑led, performance‑driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. We invite applicants of all backgrounds to apply. We value diverse experiences and encourage everyone to submit an application. The distinctions we bring make for stronger problem‑solving and creative thinking. This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification. It may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at‑will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy. #J-18808-Ljbffr