Automotive Customer Service Advisor
$15 - $21.6 per hourPep Boys
Job Title
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
Pay Range
- $15.00 to $21.60 per hour based on experience
- Sales commission
- Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pep Boys$15 - $21.6 per hour
...the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the... ...opportunities. Conduct and participate in routine express automotive services, including tire mounting, balancing,...AutomotiveHourly payPrice workFull timeTemporary workPart timeLocal areaNight shiftWeekend work$15 - $21.6 per hour
...Description Position Summary The Customer Service Lead (CSL) plays a critical role in delivering... ...to performing all Customer Service Advisor responsibilities at an advanced level,... ...'s License. In-depth knowledge of automotive service, maintenance and parts. Strong...AutomotiveHourly payPrice workFull timeTemporary workPart timeAll shiftsShift workNight shiftWeekend work$90k
...offers a suite of software tools for today's automotive repair shop. We combine a mix of... ...and to stop worrying about marketing and customer retention. Steer began as an online directory... ...reminders, declined/recommended services, and many other features. We are always...AutomotiveWork at officeLocal areaWork from homeFlexible hours$70k - $80k
A leading automotive retailer in Boston is seeking a Service Advisor to provide exceptional guest experiences and support to customers. This role requires building rapport with customers, advising them on vehicle maintenance, and generating accurate repair estimates. Ideal...Automotive- Herb Chambers Honda of Burlington is looking for a Service Advisor who is passionate about customer service and automotive innovation. This role involves greeting customers, providing maintenance advice, and generating repair estimates. Key qualifications include previous...Automotive
$19 per hour
...Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring... .... The responsibilities include providing a high level of customer service by assisting both internal and external customers, supporting...AutomotiveFull timeWork at officeLocal area$21.46 per hour
...Overnight Customer Experience Representative (CXR) Enterprise Mobility operates the Enterprise... ...and fastest growing privately owned automotive rental and leasing company in North... ...Experience Representative (CXR). The Customer Service Representative provides superior,...AutomotiveHourly payFull timeLocal areaImmediate startShift workNight shift$21.46 per hour
...the largest and fastest growing privately owned automotive rental and leasing company in North America and we... ...Mobility has an exciting opportunity for an Overnight Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and...AutomotiveHourly payFull timeLocal areaImmediate startShift workNight shift$18 per hour
...Customer Assistance Representative Sr (CAR Sr) Enterprise Mobility operates the Enterprise... ...and fastest growing privately owned automotive rental and leasing company in North America... ...) will provide a high level of customer service by assisting both internal and external...AutomotiveFull timeSeasonal workLocal areaImmediate start- ...Midas Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We...AutomotiveFlexible hoursAfternoon shift
- ...Job Description Job Description Adjusts, services and repairs automotive equipment. General Accountabilities Performs a full range of skilled automotive repair work, such as minor tune-ups, electrical system servicing, and engine overhauls. Inspects automotive...AutomotiveFull time
- AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and prAutomotivePart time
- MavisTire in Revere, Massachusetts, is seeking an Automotive Mechanic to inspect and perform repairs on various vehicles. Responsibilities include diagnostics, undercar repairs, and state inspections. Candidates must be at least 18 years old with 2 years of automotive...AutomotiveWeekly pay
$18 - $22 per hour
A leading tire company is seeking a Mid Level Automotive Technician in Somerville, MA. The role includes performing inspections, diagnosing issues, and providing excellent customer service. Candidates should have a minimum of 1 year of automotive experience and a valid...AutomotiveHourly pay- ...Automotive Mechanics Put your career into high gear with Mavis Tires & Brakes at Discount... ...one of our state-of-the-art automotive service, repair, and tire sales centers in the Cambridge... ...wide variety of automotive services on customers' vehicles. Mavis's Automotive Mechanics...AutomotiveWeekly payFull time
- A leading tire and automotive service provider is looking for full-time Automotive Mechanics to join their team in Somerville, MA. Candidates... ...2 years of relevant experience and a strong commitment to customer satisfaction. Responsibilities include diagnosing and repairing...AutomotiveFull time
- ...CarGuys Inc. - America's #1 Automotive Recruiter If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company... ...for state and local certifications Established customer base with a shop packed with hours available Paid Vacation...AutomotiveLocal areaFlexible hours
- A leading automotive service provider in Everett, MA is seeking full-time Automotive Mechanics to inspect, diagnose, and perform various automotive... ...repairs, completing vehicle inspections, and maintaining customer satisfaction. Attractive benefits include competitive pay,...AutomotiveFull time
- A leading automotive service provider in Malden, Massachusetts is seeking an experienced Automotive Technician to diagnose and repair a variety of vehicles. Candidates should possess their own tools and have a strong knowledge of automotive systems. A positive attitude...AutomotiveFull time
- ...Mavis Tires & Brakes at Discount Prices - Automotive Mechanics Put your career into high... ...one of our state-of-the-art automotive service, repair, and tire sales centers in the... ...wide variety of automotive services on customers' vehicles. Mavis's Automotive Mechanics...AutomotiveWeekly payFull timeImmediate start
- National Grid in Malden is seeking a skilled Automotive/Truck Technician responsible for diagnosing and repairing various vehicle systems. The ideal candidate will have excellent mechanical skills and be able to work independently on repairs and maintenance of all automotive...Automotive
- ...ppCurrently we have a dealership in your area looking to hire Automotive Body Shop Technicians./ppThese dealerships may offer:/pulliTop... ...reimbursement for state and local certifications/liliEstablished customer base with a shop packed with hours available/liliPaid vacation...AutomotiveLocal area
$19.5 per hour
...are looking for a Tire and Lube Technician with a passion to service vehicles. If this is, you and you're ready for your next... ...with no required experience Preferred prior experience with automotive repair (personal or professional) Knowledge: Must be able...AutomotiveWorldwideShift work$19 - $24 per hour
...Mid-Level Automotive Technician The pay range for this position is $17.00 - $26.00/hr; however, base pay offered may vary depending... ...discounts. Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work...AutomotiveImmediate startShift work- ...Our Team At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing... ...attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive...Automotive
$800 per month
...Automotive Tire Technicians Start Strong with Mavis: Eligible Automotive Tire Technicians... ...at our state-of-the-art automotive service and retail tire sales centers in the Cambridge... ...and flat repairs -- to keep our valued customers' vehicles operating safely. ~...AutomotiveHourly payWeekly pay$33 - $43.41 per hour
...High school diploma/GED. Vocational training from an accredited automotive-related vocational school preferred. ASE Master certification... ...of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please...AutomotiveTraineeshipShift work$42 - $47 per hour
...Position Summary EV Technician/Automotive Mechanic (Electric/Autonomous Vehicle) – Boston, MA $42.00 - $47.00 hr | Weekly Pay | Full... ...Opportunities Nationwide What You’ll Do Perform service, repair, and maintenance on electrical, mechanical, and integrated...AutomotiveWeekly pay- ...Employee discounts Paid time off Training & development Automotive Technician Overview: Thank you for considering Midas to... ...a plus. At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair...AutomotiveFull time
- ...as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance. Job Description If you are looking... ...responsible for providing positive frontline contact with the customer, determining and meeting customer needs, providing customer...AutomotivePart timeImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Automotive Customer Service Advisor. Be the first to apply!
- logistics customer service representative Everett, MA
- airport customer experience specialist Everett, MA
- customer success associate Everett, MA
- customer service rep part time Everett, MA
- benefit customer service representative Everett, MA
- customer service representative data entry Everett, MA
- customer relations associate Everett, MA
- customer support associate Everett, MA
- client experience specialist Everett, MA
- bilingual customer service representative spanish english Everett, MA



