Medical Support Assistants

Medical Support Assistants

Title: Medical Support Assistants Start Date: 04/30/2026 End Date: 09/29/2026 # of Openings: 25 Position Type: Contract Locations: Dayton, OH

Additional Details:

Dayton VA Medical Center 4100 West Third Street Dayton OH 45428-9000 Note: We require 20 qualified profiles by EOD.

Description:

1. Resumes: Provide twenty-five (25) candidate profiles for Medical Support Assistants.

Qualifications to include:

• Must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Experience: Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
• Education: One year above high school or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.
• For each candidate, provide the curriculum vitae including three (3) references.

Qualifications: Contractor personnel must meet the following qualifications to perform Medical Support Assistant duties under this contract: Must meet all: Must be a U.S. Citizen. Must be proficient in written and spoken English. Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. Basic Requirements: Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. Education. One year above high school or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Must be eligible for employment in the United States. No individual shall perform under this contract in violation of U.S. immigration laws. All staff must undergo a background investigation through the VA. The contractor shall bear the cost of this investigation. Physical Requirements: Position requires visual acuity, adequate auditory perception, clear distinctive speech, and manual dexterity. Position requires extended periods of sitting. The position may require some bending and carrying of items. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations and able to shift priorities based on patient needs. Must meet Employee Health mandates as a condition of employment.

Roles and Responsibilities:

• Perform duties consistent with those of VA Advanced Medical Support Assistant (AMSA) personnel in similar roles.
• Maintain and deliver comprehensive scheduling services within the personnel and equipment capabilities of the medical center, ensuring quality and timely documentation of care and procedures.
• Adhere to administrative guidelines from:
• The Joint Commission
• Adhere to national policy and scheduler responsibilities as stated in VHA national directives, SOPs and guidebooks.
• Comply with any VISN and/or local facility standard operating procedures.
• Comply with confidentiality and privacy laws, regulations and policies.
• Maintain strict safety and infection control procedures.
• Complete all mandatory training requirements.
• Complete Integrated Scheduling System (ISS) and Electronic Health Record Modernization (EHRM) (ORACLE) computer-based training and classroom training.
• Use assigned computer systems to perform required tasks. Menu options will be designated by the parent facility.
• Verifies Veteran eligibility for care, demographic and insurance information and updates information in ISS/Oracle and in Insurance Capture Buffer (ICB).
• Schedules Veteran in accordance to return to clinic (RTC) orders and VA scheduling guidelines and SOPs.
• Monitors daily consults utilizing consult tracking manager (CTM) and consult toolbox (CTB).
• Documents all contact attempts in CTB. Schedule patients in accordance with VA scheduling guidelines and SOPs.
• Monitors and schedules Veterans Health Information Systems and Technology Architecture (VistA) Scheduling Enhancements (VSE) Open Requests.
• Monitors and completes RTC orders and schedules patients in accordance with VA policy and SOPs.
• Monitors and schedules recall appointment in accordance with VA policy and SOPs.
• Maintain communication with internal customers; Decedent Affairs, Travel, Release of Information (ROI) and Enrollment and Eligibility offices.
• Operates copiers, scanners and business equipment.
• Complete all assigned work.

Hours of Performance: Between the hours of 6:00 am – 6:00 pm, 5 days per week, Monday through Friday, including federal holidays, at the Dayton VAMC CPM. Primary workload is related to the provision of medical care by staff health care providers through written or verbal orders. The Contractor will be required to sign an attendance log upon reporting to and departing from work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.