LTL Dispatcher

Job Description

Job Description

About Company:

East Group Logistics is growing, and we’re looking for dependable, motivated individuals to join our team. We offer a supportive work environment, opportunities for growth, and competitive pay and benefits. 

We regularly hire for drivers, operations and support roles. Whether you’re experienced or just starting out, we encourage you to apply.

East Group Logistics is an equal opportunity employer.

About the Role:

The LTL Dispatcher plays a critical role in coordinating and managing less-than-truckload freight shipments across the United States, ensuring timely and efficient delivery. This position requires overseeing the scheduling and routing of shipments, communicating effectively with drivers, customers, and carriers to optimize load assignments and minimize delays. The dispatcher is responsible for monitoring freight movements, resolving any issues that arise during transit, and maintaining accurate records of shipment statuses. Success in this role directly impacts customer satisfaction and operational efficiency by balancing cost-effectiveness with service quality. The LTL Dispatcher must be proactive, detail-oriented, and capable of multitasking in a fast-paced logistics environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in freight dispatching, preferably in LTL or trucking logistics.
• Strong knowledge of transportation regulations and safety standards.
• Proficiency with dispatch software and freight tracking systems.
• Excellent communication and organizational skills.

Preferred Qualifications:

• Associate degree or higher in logistics, supply chain management, or related field.
• Experience working with multiple carriers and understanding of LTL freight operations.
• Familiarity with DOT regulations and compliance requirements.
• Ability to analyze routing and scheduling data to improve efficiency.
• Customer service experience in a logistics or transportation environment.

Responsibilities:

• Schedule and assign LTL freight shipments to appropriate carriers and drivers based on route optimization and delivery deadlines.
• Communicate regularly with drivers to provide updates, address concerns, and ensure compliance with safety and regulatory standards.
• Coordinate with customers and internal teams to confirm shipment details, resolve issues, and provide status updates.
• Monitor freight movements using tracking systems and proactively address delays or disruptions to maintain on-time delivery.
• Maintain accurate documentation of dispatch activities, shipment records, and communication logs for reporting and auditing purposes.

Skills:

The required skills enable the LTL Dispatcher to efficiently coordinate shipments by leveraging dispatch software and tracking tools to monitor freight status in real time. Strong communication skills are essential for liaising with drivers, customers, and carriers to ensure clarity and resolve issues promptly. Organizational skills help manage multiple shipments simultaneously while maintaining accurate records and documentation. Preferred skills such as data analysis and knowledge of regulatory compliance enhance the ability to optimize routes and ensure adherence to safety standards. Together, these skills support the dispatcher in maintaining smooth operations, improving delivery performance, and fostering positive relationships with all stakeholders.