Senior Analyst, Customer Success

Job Description:

Title: SeniorAnalyst, Customer Service(P3)

Location: Remote -Costa Mesa, CAOR Nashville, TN

Reportsto: Manager Director, Customer Service

Vacancy : Newvacancy

The Role:

As a Senior Analyst in theOEM Customer Success organization, you will act as adata analystleadand trusted advisor forone of our clients. You will serve as a subject matter expert on automotive sales, pricing, incentives, and residual values to drive client satisfaction and retention. This role is part of an accelerated development program designed to create future world-classautomotiveanalysts, offering opportunities to consult with industry leaders and support decisionsimpactingmillions of dollars in OEM profitability.

This role will be heavily relied uponto enable business development growth through the creation of effective case studies highlighting the value that J.D. Power's data and services deliver.

The Impact You Will HaveinThis Role:

This role offers significant exposure to all levelsat ourOEMclients, from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helpingshapethe future of automotive analytics.

WhatYou'llBe Doing in This Role:

• Data Analysis & Insights: Leverage intellectual curiosity andcutting-edgeBI tools (i.e.Tableau,PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis.

• Client Management: Serve as the customer successanalyst for our key clients, build trusted advisorrelationshipsand ensurethey canleverageJ.D. Power's data to gain high-value insights. Proactivelyidentifysolutions to support the sales and business development organization.

• Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.

• Communication & Influence: Lead discussions withJ.D. Power usersat OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power's data and services.

Qualificationsofthis Role:

• 2-5 years of experience inautomotive retail sales or reporting roles,consulting, corporate strategy, finance, or analytics.

• Automotive industry experiencein finance, analytics, corporate strategy, or pricing ishighly desirable.

• Significant experiencewith Excel and PowerPoint isrequired.

• Experience using BI platforms like Tableau,PowerBI, or ThoughtSpot for analysis.

• Experience with executive-level presentations and public speaking.

• General interest and understanding of trends in the automotive industryis desirable.

The Hiring Manager says:

Our team thrives on delivering high quality insights and analysis that powers every OEM's decision-makingprocesses. Ifyou'repassionate about data and/or the automotive industry and are ready to make a significant impactwithyour analytical skills, we encourage you to apply. Join us and be part of a firm that is shaping the future of automotive analytics.

This position has a starting salary range of $100,000 to $115,000 per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out View email address on click.appcast.io.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.