Clinic Manager

Clinic ManagerResponsible for administering, directing, planning and coordinating all clerical and clinical office activities.Oversees daily office operations and delegates authority to assigned staff members.Helps with staff scheduling and any personnel issues at the request of manager.Will assist when necessary in conducting 90 day and Annual Reviews.Implements and communicates practice short and long term plans and objectives.Communicates to staff the changes and implementation of clinic policies and procedures.Oversee and verifies office payroll and PTO requests.Ensures that patients are treated courteously by office staff and that other visitors are screened and directed properly.Opens physician and APP schedules and blocks them accordingly to maximize productivity.Understands and manages the physician and advance practice providers schedules to achieve optimal patient flow based on provider preference.Exercises a high level of patient service management knowledge and methods to manage critical conversations and patient needs.Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activates. Ensures that the office is staffed appropriately.Identifies, analyzes and resolves work problems.In cooperation with staffing guidelines, collaborates with human resources to assist in recruitment, hiring, training and development of staff.Manages office and clinical supplies.Screens calls; follows clinic guidelines, directs appropriately to Physicians, other medical personnel, administrators and support staff.Takes messages following guidelines related to timeliness and accuracy and processes appropriately.Places and return calls for patient concerns.Maintains strictest confidentiality.Covers positions when staff is unavailable.Other duties as assigned.The jobholder must demonstrate current competencies applicable to the job position.High school diploma or GED; CMA, RMA, ABR-OE or QMA (or equivalent) REQUIRED. Advance education a plus.Minimum three years of Front Office, including one year in medical office.Knowledge of organizational policies, procedures, and systems.Knowledge working with electronic health records (EHR/EMR) or healthcare related computer systems.Knowledge of patient confidentiality and HIPAA regulations.Knowledge of clinic office procedures.Knowledge of computer systems and applications.Knowledge of medical practices, terminology, and reimbursement policies.Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.Knowledge of phone reporting capabilities and analysis of work flow and call managementMust be able to demonstrate critical thinking skills.Demonstrated skills in planning, delegating and supervisingHighly competent in problem solving and decision-making.Skill in planning, organizing, delegating and supervising.Skill in evaluating the effectiveness of existing methods and procedures.Skill in operating a variety of office equipment and computer programs.Ability to read, interpret and apply policies and procedures.Ability to communicate clearly and effectively.Ability to set priorities among multiple requests.Ability to interact with patients, medical and administrative staff, public effectively.Some travel by personal vehicle may be required. Must have valid driver's license and current auto insurance. Standard mileage reimbursement provided by the Organization.This job operates in a clerical, office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift objects up to 50 lbs., open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination.This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.