Associate Member Advocate Training Program- July 2026 (Scottsdale, AZ)

Job Title

Location: Scottsdale

Start Date: 07/27/2026

Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days

What We Do

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.

We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave.

Who We Are

We want to be transparent about what we expect from each other. From PURE, you can expect:

• Opportunities to stretch and grow: your professional and personal development matters to us. We're committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it's easy. You can expect a thoughtful partner, even when we disagree.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Who You Are

All of the strongest relationships are a partnership- a two way street. So here's what we ask of you:

• Aim to bring your best every day: you're here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a "courage over comfort" approach and a positive, solutions-oriented mindset.
• Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

What You'll Need

You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

What You'll Do

Simply put, you'll provide exceptional service to our members during difficult times.

• The majority of your day will be spent taking phone calls from our members, taking first notice of loss
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust
• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution
• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us

An Average Day

Well, there's nothing average about PURE. No two days or weeks will be the same. No, really. We respond to our membership's needs as they fluctuate. Hurricane and wildfire seasons are busy, but then there are weeks where you'll have ample capacity for personal and professional development.

Our Commitment to You

First and foremost, PURE starts by setting you up for success! Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role. This team-oriented program provides a solid foundation in PURE's business, claims knowledge, and service skills. As part of the onboarding program, Associate Member Advocates obtain state licenses and designations (Property & Casualty Claims Adjuster License).

A Culture of Development: Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1's with their manager. That's because feedback is a gift and everyone at PURE strives to be better than the day before. We also invest in our employees' professional and personal development, so when new career opportunities become available, we look internally first.

Commuter Support: Commuting can be expensive. That's why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

Starting Salary: This role begins with a $53,000 starting salary and is eligible for overtime. When you are ready to take on the next challenge, you will be considered for promotion to the next level within the Member Advocate department, Member Advocate. This usually happens within six months of your hire date at PURE. The Member Advocate promotion will give you new and increased responsibilities when helping our members through a seamless claims' lifecycle. It also includes a salary increase to $55,500, and continued overtime eligibility.