Customer Service Representative

Job Description

Job Description

Customer Service Representative  |  Mon -Fri 7:00 am to 4:00pm |  Onsite | $20 .50 per hour | Temporary  

 

What Matters Most

• Competitive Pay of $20.50 per hour 
• Schedule: Monday through Friday, 7:00 am to 4:00 PM 
• Location: Franklin, MA 
• 1 year temporary with possibility of Temp to Hire 
• Medical, dental, and vision insurance.
• 401 (k) 

 

 

Job Description

The primary role of a Customer Service Representative is to interact with customers to provide information about products and services while addressing and resolving inquiries and complaints. This position requires identifying customer issues, offering solutions, and providing follow-up as needed. Customer service responsibilities may include inbound, outbound, or a combination of both communication types.

 

Responsibilities:

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, issuing refunds, and adjusting bills.
• Contact customers to respond to inquiries or provide updates on claim investigation results and planned adjustments.
• Refer unresolved grievances to designated departments for further review.
• Maintain accurate records of customer interactions and transactions, including inquiries, complaints, and actions taken.

Qualifications and Requirements:

• High school diploma or GED preferred.
• 2-4 years of experience in customer service is required.
• Proficient in accurately documenting and recording customer/client information.
• Familiarity with computer applications, including Microsoft Word and PowerPoint.

 

Benefits and Perks:

• $20.50 per hour
• Medical, dental, and vision offered 

Your New Organization:

This organization values innovation, collaboration, and employee growth, creating an environment where your skills can truly thrive. By joining this team, you’ll have the opportunity to make a meaningful impact by providing exceptional customer service and contributing to a mission-driven company. Their commitment to fostering a positive and inclusive culture ensures that every team member feels supported and valued. If you’re passionate about delivering outstanding service and being part of a forward-thinking organization, this is the perfect opportunity for you!

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share the base hourly range for this position is $20.50 per hour per hour, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth

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