Client Service Representative

Client Service Representative

VCA Gwynedd Animal Hospital, 1615 West Point Pike, Lansdale, PA is looking for a Client Service Representative to join our team. The pay range for this position is $15-$17/hour based on experience, part-time. We are open Monday-Friday 8am to 6pm and Saturday 8am to 4pm.

Our ideal candidate would have at least 1 year of CSR experience, be able to multitask efficiently, have compassionate communication skills, be confident in their ability to provide exceptional client service for a busy veterinary practice and is excited to be part of a cohesive team dedicated to up keeping a happy and healthy hospital culture.

This role requires the abilities to:

• Provide exceptional client service such as offering warm hospitality, answering and managing up to 6 lines of telephone calls, text messages, email as well as in person visits with compassionate communication.
• Placing calls to clients, receiving and relaying messages, and communicating clearly and courteously with the doctors and veterinary staff.
• Managing electronic medical records, reports, and correspondence
• Scheduling and confirming appointments
• Presenting and explaining fees as well as processing payments
• Provide information and education on our services, wellness plans, and treatment options
• Take on projects or additional duties as directed by the leadership team
• Maintenance/housekeeping of the reception area and lobby

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page.