Front Desk Associate

This position plays a crucial role in providing exceptional customer service and ensuring smooth operations at our gym facility. You will need to possess excellent communication skills, a positive attitude, and a passion for health and fitness. Catalyst Fitness is Western New York's largest locally owned premier gym, offering certified personal trainers, state of the art equipment, motivating group fitness classes, and much more at 7 locations across Buffalo. What We Offer We provide a motivating, collaborative, friendly, and all-inclusive working environment that encourages and rewards quality work, and inspires our employees to strive for excellence and innovation. Job Role & Summary The Fitness Activator serves as the first point of contact to all new and existing members at the club. They are primarily responsible for providing quality customer service at the front desk and shake bar (where appropriate). Performance can be measured by positive member satisfaction, hitting monthly goals, and compliance to employee rules and regulations. Responsibilities Enthusiastically and responsibly greet and check-in members to the club saying ‘hello’ to all incoming guests and ‘goodbye’ to all ongoing guests. Monitor member check-ins to identify and address past due payments, cancellations, and non-active members. This requires tactful communication addressing all issues. Check in all personal training clients, giving special attention to New Member Orientations. Address all member requests adhering to all Catalyst Fitness policies and procedures. Register all guests into the gym using proper registration procedures. Help generate non-dues revenue through scheduling PT appointments for new and current members, offering our shake bar amenities to reward current members, introducing members to group exercise classes. Perform regular staff walk-throughs to make sure all member rules are being followed, address cleaning concerns, and put away stray equipment and weights. Address all member concerns with a positive and professional approach. Communicate member concerns to the manager as appropriate. Professionally and courteously answer the phone by the 3rd ring. Appropriately address caller inquiries and requests. Prepare, promote, and serve protein shakes and drinks engaging members and anticipating their needs. Clean and maintain the front desk and shake bar area. Follow proper opening and closing procedures as appropriate. Professionally and responsibly address all member incidents, properly completing an incident form and communicating to management. Learn and gain knowledge of all club equipment for instructing patrons on effective workout methods; explaining proper technique, general maintenance of machines, and knowledge and experience of all group exercise classes. Assist cleaning team as directed by the manager. This includes wiping down equipment, mopping floors, cleaning restrooms, vacuuming front lobby, and more. Assist with the operations of the club at the direction of the General Manager. Attend all team meetings as directed. #J-18808-Ljbffr