2nd Shift Supervisor

Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

About this Role: Responsible for the day-to-day operations of our 24-hour Emergency Shelter program. Supervises staff as it relates to the functionality of the Agency Shelter program, including but not limited to the 24-Hour Crisis Hotline and Client Services. Responsible for ensuring that each program is utilizing a strengths-based, trauma-informed approach that is in line with Housing First and harm reduction principles. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. Responsible for safety and security of those accessing the facility.

Schedule: Monday - Friday 4 PM - 12 AM, Saturday & Sunday as needed to provide coverage

About Crisis Center for South Suburbia The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.

Job Specific Duties and Responsibilities

Crisis Hotline & Client Intake

Answer the 24-hour crisis hotline and text chat, providing crisis intervention, emotional support, referrals, and follow-up

Complete agency intakes, provide shelter information, consult approval staff, and ensure accurate documentation

Respond to inquiries with professionalism and compassion

Monitor and manage client and visitor entry through security doors

Complete shelter check-ins and exits to ensure safety and compliance

Residential Client Services

Conduct regular client check-ins to assess needs and progress

Facilitate shelter tours, assign rooms, distribute linens, and assist with room changes

Conduct room checks to ensure safety and guideline compliance

Serve as backup for meal preparation, service, and cleanup

Communicate and enforce shelter guidelines consistently and compassionately

Provide trauma-informed care and domestic violence education

Facilitate client groups focused on communication, conflict resolution, and life skills

Maintain knowledge of local resources and provide appropriate referrals

Operational & Administrative Duties

Maintain shelter cleanliness, organization, and safety through task rotations and monitoring client chores

Track and manage client belongings, personal supply requests, and in-kind donations

Complete daily shift reports, Empower entries, and client documentation

Coordinate follow-up needs with the case management team

Monitor shelter property use and submit maintenance requests

Ensure supplies are stocked and workstations are clean and sanitized

Maintain professional, timely communication with internal and external partners

Benefits & Transportation

Assist clients with applications for mainstream benefits

Manage transportation resources, including Lyft and transit supports

Review client requests for service-plan alignment and redirect as needed

Provide transportation support for service-plan activities

Serve as backup Resource Navigator by assisting with shelter relocation, employment searches, applications, employer partnerships, and connections to training and education

Shelter Supply Management • Oversee shelter supply inventory management to ensure all essential items are consistently stocked and available. Regularly assess inventory levels, anticipate needs, and coordinate timely restocking to prevent shortages. • Ensure the proper upkeep and organization of the basement and kitchen areas, maintaining cleanliness, safety, and functionality. Conduct regular inspections to address any maintenance or safety concerns and ensure these areas meet shelter standards at all times.

Supervision & Administration

Supervise a team of 6 full-time Domestic Violence Advocates

Participate in collaborative service delivery as part of the Victim Services Team

Monitor operations and compliance with policies, safety, and confidentiality standards

Participate in on-call rotation, scheduling, meetings, and client staffing

Provide reports, delegate duties, and supervise, train, and evaluate staff

Oversee referral quality, provide advocacy, and perform other duties as assigned

Education Required:

Bachelor’s degree

Experience Required: 1-3 years

Location: This position is based in the south suburban Chicago area, providing convenient access to schools and community partners within the region.