ENGINEERING SUPPORT

About Us Smalley Steel Ring Company stands at the forefront of the industrial retaining ring and wave/compression spring manufacturing industry. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing expertise in aerospace, automotive, and many other industries. We are proud of our commitment to delivering innovative, high‑quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers around the world. Why Smalley? At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration, and diversity. We believe in our associates' unique perspectives and empower them to push the boundaries of what is possible. We support a healthy workplace through events such as spirit days, cancer awareness events, health and wellness activities, and recreational sports opportunities like basketball and ping‑pong tournaments. We Offer Competitive compensation and benefits package including Medical, Dental, Vision, 401(k) match, Life Insurance, Tuition Reimbursement, PTO, and more. Opportunities for career advancement and professional growth. Ongoing learning, training, and development opportunities. Company and department‑led team‑building activities and events. Responsibilities Manage incoming phone and electronic inquiries and requests, assign workflow to Engineering, Estimating, and Sales teams, and support manufacturing by scanning completed job travelers and vendor certifications. Coordinate the handling of incoming customer inquiries with various departments such as Engineering, Estimating, Sales, Customer Service, and Quality. Work with Engineering management to meet daily email processing goals and problem‑solve difficult requests. Collaborate with Distribution and Quality to ensure paperwork is scanned in a timely manner. Monitor the Sales RFQ email inbox. Review and process incoming electronic inquiries from internal and external customers. Evaluate incoming requests and determine which department the request needs to be actioned by. Distribute the requests by logging them in the appropriate program (CRM or SyteLine) for processing. Contact customers in response to general processing questions or to provide available pricing for standard parts, if necessary. Provide information to management regarding incoming opportunities, goals, and performance metrics. Utilize scanning equipment and software to upload job travelers and vendor certifications to the Document Management program. Provide support for Sales, Engineering, Estimating, Customer Service, and Quality teams. Qualifications Associate’s degree in engineering. High technical aptitude and problem‑solving skills. Exceptional verbal and written communication. Team‑oriented and collaborative mindset. CRM platform experience preferred. CAD software experience preferred. Engineering or customer support experience preferred. Must be authorized to work in the US on a permanent basis. Apply today and discover the opportunities that await you! A reasonable estimate of the hourly pay range for this role is $20.00–$22.00 USD. Please note that actual salaries may vary within the range or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. This role is bonus‑/incentive eligible. EEO/Affirmative Action Smalley is an equal‑opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k). #J-18808-Ljbffr Smalley