Onsite UX Project Lead

Job Description

Job Description

Onsite UX Project Lead

Vacancy: 1

Work Arrangement: Onsite

Location: Washington, DC 20003

Employment Type: Contract

Engagement Type: W2 or 1099 only; no C2C

Final Interview: In person

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM

Onsite Requirement: In office 4 days per week

Position Overview

Dhaka Technologies Limited is seeking a highly experienced UX Project Lead to support a large-scale digital service improvement initiative for one of its government clients.

The selected candidate will lead the end-to-end user experience design and implementation of improvements to a digital hiring platform used by both internal staff and external applicants. This role requires strong UX leadership, project management, human-centered design expertise, stakeholder facilitation, visual communication, and the ability to work with developers, platform experts, IT teams, business stakeholders, and external users.

The ideal candidate must be creative, analytical, results-oriented, highly organized, and capable of leading complex design and implementation work in a fast-paced government environment.

Key Responsibilities

• Lead UX project activities for a large-scale digital service transformation initiative.
  
• Support departments in improving and implementing digital service delivery processes.
  
• Lead a transformation effort involving multiple departments, stakeholder groups, user communities, and technical teams.
  
• Use existing research and collect additional data as needed to inform digital service redesign.
  
• Conduct user research, usability testing, stakeholder interviews, and analysis to identify user pain points and improvement opportunities.
  
• Facilitate cross-departmental workshops to map business processes, user needs, research findings, and technology capabilities.
  
• Create site maps, flow diagrams, storyboards, wireframes, mockups, and interaction flows.
  
• Develop information architecture and UX/UI designs to improve user experience for both front-end and back-end users.
  
• Apply UI style guides to create visual designs for website pages and platform-based user interfaces.
  
• Support testing, refinement, and implementation of UX and UI changes.
  
• Collaborate with developers, platform specialists, IT staff, technical leads, and business teams to implement design improvements.
  
• Support platform experts in prioritizing and implementing system changes based on user research and business needs.
  
• Help define impact targets, monitor performance, and support course correction when needed.
  
• Challenge the status quo and identify creative ways to overcome process, design, and technology roadblocks.
  
• Summarize complex findings and recommendations clearly in written, visual, and verbal formats.
  
• Manage project priorities, timelines, deliverables, risks, and stakeholder communication.
  
• Support occasional before-hours or after-hours work when needed to capture research opportunities.
  

Required Qualifications

• Minimum 16 years of professional experience and a bachelor’s degree, or equivalent experience, to meet master-level position requirements.
  
• 10+ years of experience planning, coordinating, and monitoring project activities.
  
• 10+ years of experience leading projects and ensuring compliance with established standards, procedures, and delivery expectations.
  
• 10+ years of experience in user experience, human-centered design, digital service design, visual communication, product design, project implementation, or a related field.
  
• 7+ years of experience in creative direction and design.
  
• 7+ years of experience in brand strategy and storytelling.
  
• 7+ years of experience in web and mobile UI/UX.
  
• 7+ years of experience designing UI/UX for human services, public-sector, or complex service-delivery applications.
  
• Strong expertise in human-centered design, UX design, visual design, design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation.
  
• Demonstrated experience managing complex digital design and implementation projects.
  
• Demonstrated ability to conduct user research and translate raw data into insights, recommendations, and actionable design decisions.
  
• Ability to display large amounts of information in simple, clear, and easy-to-understand formats.
  
• Experience facilitating workshops and meetings with senior-level stakeholders.
  
• Strong project management background with the ability to establish targets and deliver measurable results on time and within budget.
  
• Strong ability to work independently and collaboratively within a team.
  
• Excellent written and verbal communication skills.
  
• Strong interpersonal and relationship-building skills with technical teams, business users, leadership, and diverse stakeholder groups.
  
• Superior organizational skills, with the ability to set priorities and respond quickly as priorities change.
  
• High resilience and patience when working with users and stakeholders with varying levels of interest in digital service redesign.
  
• Strong desire to improve public-facing digital services.
  
• Familiarity with HTML.
  
• Proficiency with Figma, Miro, Adobe XD, Sketch, or equivalent design tools.
  
• Proficiency with Microsoft Word, Excel, Outlook, and related productivity tools.
  

Preferred Qualifications

• Bachelor’s degree in Information Technology, Design, Human-Computer Interaction, Human-Centered Design, Communications, Business, or a related field.
  
• Familiarity with PeopleSoft or similar enterprise HR/hiring platforms.
  
• Experience supporting hiring, human resources, applicant tracking, workforce management, or employee service delivery systems.
  
• Experience working with government, public-sector, or civic technology teams.
  
• Experience designing for accessibility, usability, and inclusive digital service delivery.
  
• Experience working with cross-functional teams that include developers, platform specialists, business analysts, IT staff, and policy stakeholders.
  

Ideal Candidate Profile

The ideal candidate is a senior UX leader and project manager with a strong record of delivering complex digital service redesign initiatives. This individual should be able to lead research-informed design, facilitate senior stakeholder workshops, translate complex processes into clear user experiences, manage implementation with technical teams, and deliver measurable improvements for both internal users and public-facing audiences.

This role is best suited for a candidate who combines strategic UX thinking, hands-on design capability, strong project discipline, and the ability to lead transformation work in a complex stakeholder environment.

How to Apply

Application Requirement

Candidates must submit:

• Resume
  
• Digital portfolio or visual work sample
  

Portfolio links are acceptable. Portfolios should demonstrate professional and/or conceptual project work, design thinking, information architecture, user flows, wireframes, visual communication, information graphics, or related UX deliverables.

Interested candidates who meet the qualifications should send their CV and portfolio or visual work sample to: View email address on ziprecruiter.com