Express Car Wash Team Leader

Job Description

Job Description

Join Our Growing Team!

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations.

West Coast Convenience continues to expand and seeks customer-focused individuals who want to make an impact. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.

Position Summary:
The Express Car Wash Team Leader plays a key role in overseeing daily car wash operations and leading a team dedicated to providing an exceptional customer experience. This position requires a hands-on leader who can balance operational excellence, team development, and customer satisfaction. You will be responsible for managing car wash performance, coaching team members, maintaining a clean and safe environment, and ensuring smooth day-to-day functionality of the wash and related equipment.

You will be trained in all aspects of car wash operations, including system troubleshooting, preventive maintenance, and customer service excellence. The Express Car Wash Team Leader must set the tone for professionalism, teamwork, and efficiency while fostering a culture that aligns with company values and performance goals.

We expect all our Team Leaders to embody our Core Values : People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety. We all win as one. Living our brand is a critical component for all our roles.

Below is a general outline of some of the roles and responsibilities expected of our Express Car Wash Team Leaders (this list is not all inclusive):

Primary Responsibilities:

· Lead, train, and coach Express Car Wash Team Members to ensure exceptional customer service and consistent performance.

· Oversee daily operations of the car wash, including staffing, scheduling, and shift management.

· Motivate and guide the team to achieve sales goals through upselling and customer engagement.

· Monitor and maintain wash tunnel equipment and systems, performing basic troubleshooting and coordinating with maintenance for complex repairs.

· Ensure cleanliness, organization, and safety of all customer and operational areas, including the wash tunnel, vacuum stations, and restrooms.

· Resolve customer concerns or complaints promptly and professionally.
Complete daily reports, reconcile transactions, and communicate operational updates to management.

· Ensure compliance with safety protocols and environmental regulations.
Assist with inventory management, ordering supplies, and maintaining accurate records.

· Promote a positive, team-oriented environment focused on quality and efficiency.

· Perform additional duties as assigned.

Requirements and Qualifications:

· High School Diploma or equivalent required

· Six to nine months of supervisory or leadership experience preferred, ideally in a car wash, retail, or service-related industry

· Strong written and verbal communication skills

· Ability to coach, motivate, and hold team members accountable

· Proficiency with basic math and ability to handle cash or POS transactions accurately

· Strong problem-solving and decision-making abilities, especially under pressure
Valid driver’s license and reliable transportation

· Ability to lift up to 50 pounds and climb ladders as needed

· Comfort working outdoors in varying weather conditions

· Must be 21 years old

Employee Incentives:

· Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel

· Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel

· Employees that have been with us for 5+ years = 0.40 cents off a gallon of fuel

· MAXIMUM 20 GALLONS AND 2 FILL UPS PER WEEK

Physical Requirements:
The Express Car Wash Team Leader position requires frequent standing, bending, and reaching with a moderate amount of manual dexterity. Regular lifting of 1 to 5 pounds and occasional lifting of up to 40–50 pounds may be required.

Additional Requirements:

· Must be able to work a flexible schedule, including weekends and holidays, based on business needs

· Uniforms will be provided and must be worn while on duty

Disclaimer:
The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.
** The company reserves the right to run background checks as a condition of employment. **