Community Ambassador, Bilingual - 2025840

Job Description

Job Description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Community Ambassador position will engage in activities to collect, analyze, and obtain feedback from immigrant communities and diverse populations to better understand community trends and needs. This team member will work with their own community as well as other ethnic communities to share information on policy updates, connect individuals to internal and external resources, expand community partnerships, and increase access to services. The position will collaborate with other Community Ambassadors and strengthen community relationships through outreach, meetings, workshops, and networking. This position requires flexibility to support projects outside of standard business hours and will work across Chicagoland’s two locations: Aurora and DuPage.

This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

ROLE & RESPONSIBILITIES:

• Conduct regular outreach to community members, identify community needs, provide follow-up support, and make referrals to appropriate services and resources. 
• Assist newcomers in accessing and navigating internal and external community resources.
• Gather, share, and communicate feedback from immigrant communities to help identify trends, needs, and service gaps, serving as a bridge between World Relief and the communities served.
• Build and maintain relationships with community partners and regularly share information about new or updated resources with the Community Ambassador team.
• Engage and build relationships with both their own ethnic community and other immigrant communities to increase awareness of services and resources.
• Plan, adapt, and participate in educational groups, workshops, and community-building activities, both in person and virtually. 
• Collaborate on outreach efforts for workshops, events, classes, and other activities to promote participation and engagement.
• Create and share informational materials in target languages about available services, resources, policy updates, and life in the United States.
• Collaborate closely with fellow Community Ambassadors and other World Relief programs to support outreach, community engagement, and service delivery efforts.
• Document plans, activities, outcomes, referrals, and follow-up actions in a timely and accurate manner.
• Actively participate in department meetings, staff development opportunities, trainings, community activities, and organizational events.
• Maintain timely and accurate client files, case notes, and reporting records.
• Support community resource development and help expand networks that connect community members to needed services.
• Other duties as assigned

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards 
• Member of an immigrant community
• Bilingual: Fluency in Spanish or Ukrainian required. 
• MS Office skills required
• Regular access to a vehicle, and ability/willingness to drive 15-passenger van required
• Ability to work occasional early mornings, evenings or weekends as needed
• Must have the ability to respond with compassion, grace, and patience

PREFERRED QUALIFICATIONS:

• Highly self-motivated with strong follow-through and ability to work independently. 
• Adaptable and comfortable working in a fast-paced environment
• Direct-service experience with immigrant populations preferred
• Cross-cultural experience and/or personal refugee/immigrant experience
• Strong English communication skills.
• Strong mediation and problem-solving skills
• Strong organizational skills and ability to maintain detailed, accurate records
• Comfortable working in a team environment 

World Relief offers a competitive benefits package and employee discount program for full-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.