Commercial Lines Insurance Account Manager

Job Description

Job Description

At our core, we are a relationship‑driven independent insurance agency dedicated to excellence, innovation, and teamwork. We believe our people are our greatest asset and invest in their success. If you are a motivated professional who thrives in a fast‑paced environment and values integrity and collaboration, this role offers a meaningful career path with strong earning potential and growth prospects.

Commercial Lines Account Manager

Benefits & Perks

• Competitive Base Salary (commensurate with proven Commercial Lines experience)
• Retirement Plan: SIMPLE IRA with 3% employer match
• Health & Vision Insurance: BCBS
• Life Insurance
• Disability Insurance: Short‑term and long‑term available
• Paid Time Off:
  • 20 days (4 weeks) PTO
  • 72 hours Michigan Paid Sick Time annually (pre‑loaded at start date)
  • Paid holidays
  • Weekends off
• Bonus Opportunities: Production retention and new business
• Hybrid Work Option: Up to 2 work‑from‑home days per week (after first 90 days)

Position Details & Qualifications

• Current Property & Casualty license required
• Minimum 3 years of Commercial Lines customer service experience within an agency
• Full‑Time: 37.5 hours per week
• Office Hours: Monday–Friday, 8:00 AM – 4:30 PM
• Strong verbal and written communication skills
• Proficient computer skills: 
  • Word and Outlook required
  • Strong typing skills required
  • Excel knowledge a plus
• Experience with AMS360 and proposal systems preferred, but not required
• Familiarity with carrier portals such as Accident Fund, Acuity, Auto‑Owners, Chubb, Conifer, Hanover/Citizens, Hastings, Fremont, Frankenmuth, Michigan Millers, Pioneer, Progressive, Safeco, Travelers is a plus, but not required

Key Responsibilities

• Manage workflow and priorities to ensure timely and accurate processing
• Maintain professional relationships with clients, carriers, vendors, and internal team members
• Respond promptly to incoming client inquiries via phone, email, and mail
• Issue and process binders, certificates, policies, endorsements, and related documents
• Prepare insurance summaries, schedules, and proposals as needed
• Coordinate renewal processing with Account Executives according to agency procedures
• Review policies, endorsements, and audits for accuracy and request corrections when necessary
• Invoice and follow agency collection procedures to support timely payments
• Process cancellations and work to retain accounts when possible; notify Sales/Account Executives as appropriate
• Assist clients with first notice of loss and follow up on claims activity per agency guidelines
• Support marketing and placement of renewal accounts
• Communicate with carriers and respond to correspondence in a timely manner
• Participate in continuing education and training as requested by agency management

Commercial lines Specialties:
Restaurants, Trucking, Manufacturing, Contractors, Golf Courses, Landscaping  

Qualified candidates interested in a position, Apply today to set up an interview.