Ops Supervisor - Station

Overview This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. ESSENTIAL FUNCTIONS Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity Plans, organizes, staffs, directs and controls specific day-to-day operations Assigns and manages employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers in conjunction with the linehaul department as applicable Analyzes operational performance through direct observation, interpretation of reports and collaboration with others to determine opportunities for improvement of key metrics and executes action plans to achieve results Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; communicates and speaks to small and large audiences on a regular basis Participates in the development of and administers company employee relations strategies, maintaining confidentiality of such material and matters Participates in the development of and administers company safety strategies and programs Investigates, resolves and escalates customer service issues as appropriate Trains new employees regarding job duties and performance expectations and ensures compliance with FXG policies, procedures and other training requirements, including quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety Mentors and develops critical skill sets for new and less-experienced Operations Supervisors Adapts quickly to change to meet dynamic business needs; displays flexibility and appropriate sense of urgency while leading and engaging employees in a positive and professional manner Performs other duties as assigned Minimum Education High school diploma or GED required; Bachelor’s degree preferred Certification program or Associate's Degree in related area or 2+ years of college courses toward a degree acceptable in lieu of experience Minimum Experience Six (6) months experience required as a package handler at FedEx, fast‑paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience Knowledge, Skills and Abilities Ability to inspire a shared vision and empower and motivate a team Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups Proven ability to apply sound business judgment to establish and accomplish goals Verbal and written communication skills necessary to communicate with various audience levels and group sizes Ability to effectively provide employees instruction on process and practice Ability to read, interpret and draw conclusions from numerical data and written information Software skills, including use of Microsoft Office software and web-based applications Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications Ability to mentor, coach and act as a knowledge resource to other employees Job Conditions May need to lift and carry up to 50 pounds May work in hot or cold temperatures May work in an environment with loud noise and fumes Minimal travel required Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. #J-18808-Ljbffr