Scale House Attendant

I. Summary

The Scale House Attendant / Office Assistant plays a key role in supporting daily aggregate operations by managing truck scale transactions, customer interactions, office administration, and communication between field and office personnel. This position serves as the primary point of contact for drivers, customers, vendors, and visitors while ensuring accurate recordkeeping and efficient office operations. The ideal candidate is organized, customer-focused, detail-oriented, and capable of handling multiple responsibilities in a fast-paced environment.

II. Essential Functions

Scale House Operations

• Operate Scale House computer system to accurately weigh and ticket trucks.
• Monitor truck and customer activity and maintain accurate records of all sales transactions.
• Communicate with drivers and loader operators using CB and two-way radio systems.
• Verify load information and ensure accurate documentation of inbound and outbound materials.
• Maintain records and reports related to daily scale operations.

Front Desk & Office Duties

• Assure readiness of the office area for each working day by opening the facility and preparing front desk operations.
• Welcome visitors and provide professional customer service in person and over the telephone.
• Direct inquiries and relay information to appropriate personnel.
• Accept deliveries, sort and distribute incoming mail, packages, and correspondence.
• Maintain filing systems, inventory records, mailing systems, and databases.
• Coordinate communication between departments and distribute reports as needed.
• Assist with data entry and general office administration.
• Secure the building at the close of each working day.

Administrative Support

• Maintain accurate records and documentation.
• Assist with report preparation and business correspondence.
• Support various departments with administrative tasks as assigned.
• Participate in staff meetings and educational programs.
• Contribute to team objectives by performing related duties as needed.

Compliance & Confidentiality

• Maintain a safe and clean work environment by following company procedures and safety guidelines.
• Respect and maintain confidentiality of employee, customer, and vendor information at all times.
• Comply with company policies and operational procedures.

III. Job Requirements -

Qualifications

• High School Diploma or GED required.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize work effectively.
• Self-motivated, energetic, flexible, and dependable.
• Demonstrated reliability with excellent attendance and punctuality.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to work effectively with customers, drivers, vendors, and coworkers.
• Strong problem-solving and organizational abilities.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Commitment to safety and customer service.

Working Conditions:

• Physical requirements (lifting, standing, walking, sitting, etc.)
• Exposure to weather conditions
• Exposure to dust, noise, vibration, or aggregate production environments
• Required PPE
• Travel requirements (if any)
• Work schedule expectations (overtime, weekends, seasonal hours, etc.)

IV. Environment or Physical Working Conditions

• Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather.
• Ability to work under conditions of: frequent exposure to dusty conditions and the full range of weather conditions.

This job description in no way states or implies that these are the only duties to be performed by the associate(s) incumbent in this position. A review of this Job Description has excluded the marginal functionsof the position that are incidental to the performance of the fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the knowledge, skills and abilities to perform each job duty proficiently. The requirements listed in this document are the minimumlevels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.

EEO Disclaimer

We are proud of the fact that we extend equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, ethnicity, sex, sexual orientation, gender status, age, pregnancy, religion, national origin, citizenship, ancestry, physical or mental disability, medical condition, marital status, genetic information or condition, military or veteran status, political belief, or any other basis prohibited by federal, state or local law.

All phases of employment including, but not limited to, recruiting, hiring, selection for training, promotion, demotion, discipline, rates of pay or other compensation, transfer, layoff, termination, recall, use of all facilities, and participation in all company-sponsored activities, will be administered so as to further the principle of equal employment opportunity.