Senior Director of Quality Assurance

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Summary We are seeking an experienced Senior Director of Quality Assurance to join our client's operational excellence initiative in a staff augmentation capacity. This role will drive continuous improvement through advanced quality methodologies, lead cross-functional process improvements, and influence stakeholders across the organization to achieve operational excellence objectives. Key Responsibilities Quality and Process Excellence Lead and facilitate structured problem-solving sessions including Lean Problem-Solving Sessions, Failure Mode and Effects Analysis (FMEA), root cause analysis, kaizen events, and other quality improvement methodologies to identify and mitigate operational risks Design, document, and optimize operational processes using LEAN and Six Sigma methodologies, including process mapping the Corporate Real Estate Production Cycle and related systems and controls to drive improvement. Drive continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction Develop and maintain comprehensive process documentation and standard operating procedures Leadership and Stakeholder Management Lead and influence cross-functional teams and stakeholders who do not have direct reporting relationships Guide project teams through complex operational improvements and quality initiatives Build consensus and drive adoption of new processes and methodologies across departments Mentor team members on quality tools, LEAN principles, and continuous improvement practices Change Management and Communication Implement structured change management approaches to ensure successful process transformations Communicate complex technical concepts and improvement opportunities to diverse audiences Facilitate workshops, training sessions, and stakeholder meetings to drive organizational alignment Present findings, recommendations, and project updates to senior leadership Data and Metrics Governance Understand and support existing key performance indicators (KPIs) and quality metrics to ensure process improvements align with organizational objectives Assess impact of proposed system and data changes on established governance frameworks and data integrity Collaborate with data governance teams to evaluate risks and opportunities related to metrics and reporting when implementing process changes Analyze performance data to identify trends, opportunities, and areas for improvement while maintaining alignment with existing measurement systems Required Qualifications Education and Certifications Bachelor's degree in Engineering, Operations Management, Business Administration, or related field preferred; equivalent professional experience will be considered. Green Belt or Black Belt certification in Six Sigma methodology required LEAN certification or extensive LEAN implementation experience preferred Experience Requirements Minimum 5-7 years of experience in quality operations, process improvement, or operational excellence roles Proven experience leading FMEA processes and risk assessment methodologies Demonstrated facility operations knowledge across multiple functional areas Strong background in process documentation, standardization, and optimization Technical Competencies Advanced knowledge of LEAN principles, tools, and implementation strategies Proficiency in Six Sigma methodology and statistical analysis tools Experience with process mapping, value stream mapping, and workflow optimization Knowledge of performance management systems and data governance frameworks Leadership and Soft Skills Exceptional communication and presentation skills with ability to influence at all organizational levels Proven ability to lead and motivate cross-functional teams without direct authority Strong change management skills with experience implementing organizational transformations Analytical mindset with ability to translate data into actionable insights and recommendations Position Details Model: Operational Excellence Focus Location: San Francisco Bay Area preferred; other northern California locations considered Success Metrics Successful implementation of quality improvement initiatives Measurable improvements in operational KPIs and process efficiency Effective stakeholder engagement and cross-functional collaboration Timely completion of assigned projects and deliverables Knowledge transfer and capability building within client organization This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 192,000.00 – 210,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Oakland, CA, San Francisco, CA, San Jose, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr