Practice Administrator

Kellis Eye & Laser Center has provided exceptional eye care services to Chardon, OH, and beyond since 1994. Our experienced team of surgeons and optometrists is dedicated to enhancing patient vision using the latest advancements in eye care technology. The Practice Administrator (PA) is responsible for overseeing day‑to‑day operations, financial performance, staff leadership, and patient experience within one or more clinical practice locations. This role ensures operational excellence, adherence to organizational standards, and strategic execution at the practice level. The PA leads multidisciplinary teams, collaborates closely with providers and regional leadership, owns local compliance and governance functions, and plays a key role in driving practice growth and operational efficiencies. Operational Management Oversee operations for all practice locations. Responsible for management of direct reports, including hiring, training, development, support, performance management, and termination of staff in partnership with Human Resources. Act as liaison between the practice and any external or affiliated surgery centers and facilities. Identify and implement procedural changes and solutions for inefficiencies practice wide. Act as a liaison for the doctors to relay clinical, operational, or other issues or concerns via appropriate communication methods to staff, leadership, regional support services, and other parties. Meet with the Regional leadership, Regional Manager (RMO) or Regional Director of Operations (RDO) and doctor leadership on a regular basis to provide recommendations, reporting, and insights. Develop insights and initiatives based on supported data and analytics to drive optimal clinical and surgical performance by doctors. Assist with other local governance areas as defined by EyeSouth and Practice Managing Partner(s). Collaborate and participate in special projects as defined by RDO or Division President. Oversee revenue cycle management (RCM) metrics; identify areas of opportunity based on coding trends, reimbursement, and denials. Host regularly scheduled doctor, leadership, and all‑staff meetings. Analyze trends and metrics to develop solutions, programs, and policies. Work closely with RMO, RDO, management team, doctors, marketing, physician liaison, and employees to improve work relations, build morale, and increase productivity and retention. Ensure effective supervision and training of practice staff, encourage optimal performance, and maintain compliance with operating procedures and governmental regulations. Monitor developments in the local market and provide recommendations regarding appropriate responses and strategies; ensure implementation of planning initiatives. Fiscal Management Understand and manage the monthly and annual profit and loss statement (P&L). Accountable for maintaining practice expenses and revenue based on planned annual fiscal budget and general ledger understanding. Oversee practice leaders to achieve monthly and annual budget goals; continuously identify opportunities for improvement. Collaborate heavily with regional and doctor leadership, and shared services on annual capital equipment and operational budget creation process. Maintain a fiduciary responsibility regarding expenses and manage the annual budget to ensure the practice meets key performance indicators (KPIs). Oversee inventory and purchasing. Track and monitor cash management process, including end‑of‑day reconciliation, weekly cash deposits, and time‑of‑service collections. Ensure practice stays within range of EyeSouth KPIs and metrics; set new processes or procedures to meet all set performance goals. Assist Doctor Compensation team by tracking expenses, cost of goods sold (COGS) and collections for the annual doctor compensation true‑up process. Suggest salary draw changes to prevent doctors from entering a deficit. Practice Leadership Provide guidance and input on performance management, workforce planning, and succession planning. Provide day‑to‑day performance guidance to staff (coaching, counseling, and career development) and consult with the HR Business Partner (HRBP) when appropriate. Coordinate and assist the leadership team with annual focal reviews. Oversee payroll functions related to approval of timecards, mileage, and other business‑related expense reimbursements, PTO approvals. Review and approve the bi‑weekly payroll register for the practice. Design and track any staff incentive or employee retention programs for practice development initiatives partnering with HRBP and regional leadership when appropriate. Manage and approve doctor time off and schedules based on their individual employment agreement. Manage doctor relations with patients, staff, and referring communities. Marketing Assist in developing the content material and placement of all printed, internet, and scripted marketing materials and tools (brochures, newsletters, recall cards, advertisements, etc.). Assist in the development and administration of ongoing marketing efforts to inform current and potential patients regarding available services; also monitor effectiveness of such efforts through appropriate measures and review. Assist in introducing new doctors and services to the public and medical community. Maintain positive and loyal relationships among referring specialists, actively solicit and resolve areas of concern, and provide appropriate training and coordination assistance for referring offices. Work in collaboration with the physician liaison and corporate marketing on projects to promote the organization, doctors, and services. Compliance & Quality Assurance Assist with ensuring adherence with HIPAA, OSHA, CMS, and other healthcare regulations. Maintain accurate documentation and audit readiness. Develop and implement policies and procedures for safety and privacy. Ensure all medical record processes and procedures run efficiently and accurately. Understand and accept responsibility for reporting potential or suspected errors to Compliance Officer. Oversee MIPS reporting and auditing process annually. Train staff in the proper documentation required by MIPS; decide on annual improvement activities and document implementation; complete any audit requests. Bachelor’s degree in healthcare management, business administration, public health, health services management, nursing, or another clinical field. Master’s degree preferred. Minimum of 5 years of healthcare leadership experience in a multi‑site department or facility. Ophthalmology or related industry experience preferred. HRIS experience, UKG preferred. Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility. Proven experience overseeing day‑to‑day clinical practice operations, including scheduling, patient flow, provider support, and administrative workflows. Experience with budgeting, financial reporting, productivity metrics, and understanding the revenue cycle process. Ability to supervise, develop, and evaluate staff; manage staffing plans; lead teams; and promote a strong culture of accountability and performance. Familiarity with HIPAA, OSHA, CMS guidelines, and other regulatory standards; ability to implement and maintain compliance processes. Ability to communicate effectively with providers, staff, patients, and leadership; skilled in conflict resolution, meeting facilitation, and service recovery. Proficiency with EHR/EMR systems, scheduling systems, reporting tools, and basic office software; ability to analyze data and optimize workflows using technology. Experience with workflow optimization; ability to identify inefficiencies, implement changes, and drive continuous improvement. We offer a competitive benefits package to our employees. Medical Dental Vision 401k w/ Match

HSA/FSA

Telemedicine Generous PTO Package We also offer the following benefits for FREE. Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr EyeSouth Partners