Resident Experience & Leasing Specialist

Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. Responsibilities Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner Education And Experience High school diploma or GED At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred Microsoft Office Suite, Project Management Qualifications Physical Requirements: May be required to sit for extended periods of time while working at a desk May be required to climb stairs Must be able to read documents, computer screens and data Must be able to hear and understand verbal communications in person and over the phone or computer May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment This role is based on site and requires that the employee spend time outside with exposure to the elements May require working in confined spaces, heights and potentially hazardous areas A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. Company Information Join RPM Living and experience exceptional benefits designed to enhance your life. Weekly pay for all associates working onsite at an apartment community Comprehensive healthcare coverage available for all full-time, regular associates Employer-paid employee assistance, mental health, and wellness programs Ancillary benefits including critical illness, hospital indemnity, and accident insurance 401(k) with robust company match Opportunities for professional development, career growth, and role-based learning plans Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) Paid time off plus floating holidays and volunteer days Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts) Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster . RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu. #J-18808-Ljbffr RPM Living