Retail Assistant Branch Manager

The Retail Assistant Branch Manager works with the Retail Branch Manager to drive results and support the mission in growing consumer and business customer relationships, community engagement, and in‑store partner relationships, delivering the Woodforest Experience to every customer daily. Key Responsibilities Assist the Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to customers. Serve as a “Keeper of the Woodforest Culture,” creating energy around Retail objectives and initiatives. Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience by warmly greeting, engaging, and developing relationships with customers, community members, and retail partners. Embrace and lead a technology‑driven customer experience. Partner with a Community Development Relationship Manager to execute community engagement strategy. Inspire and coach team members to reach their full potential and act as a positive role model. Demonstrate flexibility to perform other duties as assigned. Other Responsibilities Exhibit operational excellence through diligent adherence to policies and procedures. Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines. Practice branch security procedures and protect customer confidentiality and privacy. Perform branch servicing duties such as cash and vault balancing, ordering cash, cards, reports, audits and control checks, maintaining and servicing ATMs, and cleaning work areas. Practice prudent expense management. Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution. Competencies Required Proactive in seeking business outside of the branch. Inspired, goal‑oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales. Open to direct coaching and feedback. Willing to work flexible or extended hours to meet business needs; demonstrates reliability. Passion for taking care of people, effective problem‑solving, maintains composure, and conveys positive attitude with customers and team. Quick to learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service processes. Excellent organizational skills, prioritize workload, multi‑task in fast‑paced environment while maintaining accuracy and attention to detail. Understanding of instructions, forms, applications, and familiarity with financial statements and credit reports. Minimum Qualifications / Experience 3 years of relevant and transferable sales and/or customer service experience. OR an Associate’s degree and 2 years of relevant and transferable sales and/or customer service experience. OR a Bachelor’s degree and 1 year of relevant and transferable sales and/or customer service experience. Demonstrable leadership ability and prior supervisory experience helpful. Previous in‑store banking experience preferred. Positive and engaging attitude. Formal Education & Certification High School Diploma or equivalent required. Work Status Full‑Time. Supervisory Responsibility Mentor or lead a team of more junior staff but does not typically have formal personnel‑management responsibility. Travel Up to 25% or more outside of branch or as needed by customer. Working Conditions Stand most of the time; may involve walking, moving, bending, stooping or sitting for brief periods; occasionally lift up to 30 lbs. Job Details Location: Indiana, Anderson (WM-0679) Schedule: Full‑time Primary Location: Indiana-Anderson Work Locations: IN - Anderson WM-0679 Organization: Indiana Woodforest is an Equal Opportunity Employer, including Disability and Veterans. #J-18808-Ljbffr