INTERVIEWING CLERK

Interviewing Clerk - 64045459

The incumbent serves as an Interview Clerk for the Client Services Department and performs duties that require the exercise of independent judgment to complete assigned tasks. The incumbent must possess knowledge of routine procedures related to Health Department operations and departmental workflows. Responsibilities include, but are not limited to, answering telephone calls, scheduling client appointments, triaging calls to appropriate providers, checking in clients for clinic visits, ensuring demographic and insurance information is updated at each visit, and verifying that financial information is updated annually or as needed prior to check-in. Additional duties include making reminder calls, preparing charts at check-in, and performing various clerical functions to ensure the smooth and efficient operation of the clinic's front-end processes. The incumbent also ensures that all required forms are completed and signed by clients in accordance with clinic protocols. This position rotates among various departments and clinic areas as operational needs require. The incumbent works under the direct supervision of the Senior Clerical Supervisor.

Interview applicants to assess their eligibility for Health Department clinics using the Health Management System (HMS). Clients are requested to provide information regarding family income, size, third party payers, etc. to determine the reimbursement due for service rendered. During the screening process, use Change Health Care to verify Medicaid coverage/TPL's, Availity for various insurances / Medicare coverage and Sessions/Blue Zone to process PEPW. The incumbent is responsible for checking in clients for clinic visits, ensuring that demographic and insurance information is updated at each visit, and confirming that financial information is updated annually or as needed prior to check-in. The incumbent prepares charts at check-in and obtains all required client signatures for each visit. Additional responsibilities include securing insurance pre-authorizations for clinic visits when necessary. The incumbent answers telephone calls, schedules clients for office visits, and triages calls to providers as appropriate. The incumbent ensures that reminder calls are completed prior to each scheduled visit and reviews clinic schedules in advance to verify accuracy. The SmartCall system is utilized to monitor and track client activity. The incumbent also performs general clerical duties as required.

Full cross training within Registration, Family Planning/STD Clinic, Specialty Clinic and immunizations. Performs other duties as assigned by Supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Knowledge of basic arithmetic.
• Ability to handle a high volume workload accurately, quickly and in a pleasant manner
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
• Ability to review data for accuracy and completeness.
• Ability to organize and maintain filing systems.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively both verbally and in written form.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

• MINIMUM- 6 months of clerical experience in a medical or office setting
• 6 months of customer service experience
• PREFERRED- Bilingual in English/Spanish
• Demonstrated experience with excel
• Experience working face to face with the public

Where You Will Work: MARION COUNTY HEALTH DEPARTMENT 1801 SE 32ND AVE OCALA FLORIDA 34471

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit .

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.