Surgical Coordinator

Job Description

Job Description

Eye Doctors of Washington is searching for an enthusiastic, patient focused, full-time Surgical Coordinator for our Chevy Chase, VA. offices. Great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least two years of experience working to schedule surgeries in a very busy practice, preferably ophthalmology or another medical specialty.

This is your opportunity to join Eye Doctors of Washington, one of the Mid-Atlantic's most recognized leaders in ophthalmology and optometry. For over 50 years, we have provided the DC metropolitan area with state-of-the-art eye care. Founded by a group of professors from the Center for Sight at Georgetown University, our practice has always focused on the core values of academically oriented care, keeping abreast of the latest advancements in the field of ophthalmology, and providing an efficient yet comfortable environment for our patients. Since we are an academically oriented practice, we have the unique advantage of being able to offer the newest procedures and techniques with the benefit of the most advanced diagnostic and surgical equipment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Eye Doctors of Washington are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Surgical Coordinator assumes responsibility and accountability for the patient during all phases of the surgery process. Generates and coordinates the necessary information and arrangements for patient surgery including insurance verification and patient medical clearances. Uses comprehensive knowledge to supervise the surgery process and acts as a liaison between the ophthalmologist and the patient by being the primary point of contact. Compassion and patience are essential characteristics as most patients may be apprehensive. This position will require working in partnership with administrative and clinical staff demonstrating that a cooperative interaction between all departments brings success. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff including the ophthalmologist, efficiently and calmly.

Responsibilities:

• Establish rapport with patients through initial introduction
• Explain treatment procedures and review applicable options including doctor recommendations for optimal visual outcome
• Arrange and confirm all pre-certification requirements including insurance prior-authorizations, referrals, and medical clearances
• Verify insurance information, accurately calculate, and collect all payments related to surgery including copays, deductibles, and out-of-pocket fees
• Sets surgery date and schedules all pre- and post-operative appointments related to the surgery
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Reviews all pre-surgery processes including physician instructions
• Prepares all patient surgery kits and conducts inventory of products and checks expiration dates on a routine, scheduled basis
• Conduct and/or coordinate all pre-surgical ophthalmological scans as instructed by doctor
• Must be willing to travel between locations to support clinic operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Execute duties of position in a professional and courteous manner
• Handle sensitive information in a confidential manner
• Perform other tasks and duties as assigned

Qualifications/Skills:

• High school diploma or equivalent is required
• Exceptional interpersonal and communication skills with the ability to build trust and rapport with patients, physicians, and team members
• Demonstrated ability to work collaboratively in a fast-paced team environment while also managing responsibilities independently with minimal supervision
• Minimum of one year of experience in a medical practice, surgical setting, or healthcare environment preferred
• Experience in ophthalmology, plastic surgery, aesthetics, cosmetic procedures, or a related specialty strongly preferred
• Proven ability to discuss surgical and procedural fees, review financial obligations, collect payments, and educate patients on financing options with professionalism and confidence
• Strong customer service and patient engagement skills, with the ability to guide patients through the surgical decision-making process and provide exceptional patient experience from consultation to scheduling
• Skilled at presenting and promoting products and services
• Knowledge of medical insurance verification, benefits, authorizations, and pre-certification processes preferred
• Strong organizational, time management, and follow-up skills with the ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Ability to maintain confidentiality and adhere to HIPAA regulations and organizational compliance standards
• Strong attention to detail with the ability to accurately document patient interactions, surgical scheduling activities, and financial transactions
• Demonstrated problem-solving skills with the ability to proactively identify and resolve patient, scheduling, or authorization issues
• Additional High-Value Requirement Ability to effectively present surgical and procedural options, educate patients on treatment recommendations, discuss associated costs, and facilitate scheduling while ensuring a positive patient experience and achieving practice conversion goals

In Turn We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team oriented working environment where you are heard and respected.
• Clear career ladder opportunities.

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