Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Bethany Beach, DE at the Bethany Beach Branch. Job ID: R219573. Job Description Acquires and deepens the branch customer base through proactive sales and service activities. Identifies opportunities to improve the customer’s financial wellbeing and collaborates with partners to grow share of wallet. Drives proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, elevating client loyalty. Creates customer loyalty and grows customer share of wallet through a differentiated experience. Performs lobby engagement and educates customers on options for managing financial transactions using technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive loyalty. Manages risk through adherence to all policies and procedures, demonstrates sound judgment and maintains scrutiny to avoid loss. Participates in branch daily operations, ensuring efficient and accurate completion. Employee Expectations Customer Focused: Knowledgeable of customer‑centric values and practices, able to leverage that information to create customized solutions. Managing Risk: Assesses and effectively manages all risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Typically requires an associate’s degree or equivalent, 3+ years of relevant experience, or a comparable combination of education, certification, and experience. Education No required degree. Certifications No required certification. Licenses Additional background checks may be required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $41,250.00 – $68,750.00. Salary may vary by location, market data, and individual skill, experience, and education. The role is incentive eligible based on company, business, and/or individual performance. Benefits Comprehensive benefits include medical, prescription drug, dental, and vision coverage, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, dependent care, educational assistance, wellness programs, and paid time off. See for details. Disability Accommodations Statement Requests for accommodations may be submitted via email to View email address on click.appcast.io or by calling View phone number on click.appcast.io. All information is kept confidential and used only as required. PNC provides reasonable accommodations to qualified applicants and employees. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA regulations regarding criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr