Cafe Manager: Lead Team, Grow Community & Craft Coffee

Job Type Full-time Do you want to be part of building a coffee community? Do you love trying new experiences and sharing them with others? Do you enjoy making others day better? If the answer to any of these is yes please read on. We have opportunities for assistant manager, cafe manager and multi‑unit manager across our new cafes inside Sprouts Farmers Market in the Greater San Diego Markets. Salary and duties vary depending on the exact position and location offered. In a management role at Klatch Coffee you will have the opportunity to better your leadership abilities and develop strong relationships within the community while making and drinking delicious coffee. Our ideal candidate has the ability to meet both the spoken and unspoken needs of their customers and their team. They are organized, self‑motivated and fix problems in the short term while solving them in the long term. Essential Duties Creating memorable service experiences through quality product and interactions. Working alongside the team to meet customers needs and grow the business. Within the 30‑day mark you'll understand the tasks of the role which includes: demonstrating leadership with store cleanliness and organization; following and enforcing Klatch policies and procedures including safety, health, security, maintenance, and cash handling; maintaining inventory and overseeing waste; monitoring daily, weekly and monthly sales and growth. Within 60 days you'll be coaching and developing the team by: ensuring customer feedback is addressed in a timely manner; leading the team in serving customers according to speed of service standards; planning and executing staff deployment to provide superior customer service; building teamwork and unity among crew; utilizing training tools and resources to monitor staff progress; providing coaching and feedback to build knowledge and skills; responding to performance issues as appropriate. At the 90‑day mark you'll be growing the business and controlling costs while creating a community. This will include: understanding PnL variables and controlling them; maintaining costs within desired percentages; providing coffee education to staff and customers; scheduling and supervising live music, entertainment, and art; promoting Klatch within community; managing store promotions and ensuring staff execution of promotions, new products and seasonal items. About Klatch At Klatch Coffee we believe coffee is never finished. If you believe in the pursuit of excellence and providing a great customer service experience, come join our family. Requirements A minimum of one year of retail leadership experience. Continuous demonstrated ability to lead and provide excellent customer service. Ability to drive sales and control costs. Experience coaching, training, and developing others. Excellent communication and interpersonal skills. Effective time management and delegation skills. Salary Description $55,000 – $65,000 #J-18808-Ljbffr Klatch Coffee, Inc.