Consumer Experience Leader (FT)
$20.4 - $25 per hourCarhartt
Consumer Experience Leader (FT)
Full-Time
05/13/2026
Full job description
Req #697
Crossgates, ONE CROSSGATES MALL ROAD, ALBANY, New York, United States of America
Job Description
Posted Monday, May 11, 2026, 11:00 PM
Position Details
Position Location: Retail Location
Department: D2C
Reports To: Store Leader
Job Classification: On-site
FLSA Status: Non-Exempt
Hiring Range: $20.40 to $25.00 per hour based on experience.
Inspired by Hard Work
In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.
Associate Responsibilities
Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
Support execution of community engagement events.
Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
Ownership of individual development and professional growth.
Required Education
HS Diploma or GED required; College degree preferred.
Required Skills and Experience
1 year of supervisory experience in a retail environment preferred.
Sales, customer service, merchandising, inventory control, and loss prevention.
Knowledge in staffing, coaching, counseling, training and development.
Excellent organization, prioritization and communication skills.
Exceptional team and collaboration skills.
PC Skills: POS Systems and Microsoft Office.
Physical Requirements and Working Conditions
Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.
Moderate Lifting (30-40 lbs)
Retail hours.
National travel required (up to 5%).
This position has an On-Site location: Associate will work on-site for all work-related activities.
Carhartt is a tobacco free workplace.
$18 - $22.05 per hour
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